Zachary Rashid
Pittsburgh
Summary
Hard-working, detail-oriented, and dedicated Support Analyst with 7 years of experience in Network, Hardware, and Software troubleshooting and developing relationships with all employees, including Senior leadership at ETRN and EQT.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Support Analyst II
All Covered IT Services
2019.10 - Current
- Support team member for ETRN to EQT merger.
- Responsible for tracking hardware inventory (includes phones, laptops, & accessories).
- Meet with departments to discover and implement solutions to fulfill their business needs.
- Create new solutions to streamline various processes for both myself and my coworkers.
- Utilize SCCM to create/update windows images, add/update driver packages, create/update software, monitor hardware, and generate reports.
- Call manufacturers for warranty service for broken assets.
- Managed software deployments and updates.
- Executive Support for the Board of Directors and Executive personnel.
- Managed application licensing and deployments.
- Assisted with the ETRN ABM transition project for all company cell phones.
- Provided on-site support for requested meetings/emergency needs for the Service Desk and other teams.
- Tested software and hardware for potential company-wide deployments.
Desktop Engineer
CompuGroup Technology
2018.02 - 2019.10
- During my time working with CompuGroup I was involved in two different PC Refresh projects and a Windows 7 to Windows 10 migration at the EQT Corporation.
- I also was a team lead on the domain migration project to move employees from EQT Corporation to Equitrans Midstream Corporation.
- After transitioning to working with Equitrans Midstream, I worked in an Executive Support Analyst role providing support to the Board of Directors, Executives, and Equitrans employees that were still located at the EQT Plaza location and also worked on another Windows 7 to 10 migration, a smaller PC Refresh project, and provided daily IT support for all Equitrans members at the same location.
Business System Analyst Intern
CMR USA LLC
2015.05 - 2015.08
- I worked with and maintained vendor pricing and annual spending analysis, calculated standard versus actual labor time analysis, and maintained and entered data that pertains to purchasing, inventory control and material costs within company's the ERP system (Microsoft Dynamics - AX).
Quality Assurance/Marketing Intern
Savvior Technology Solutions
2014.03 - 2014.08
- Within this internship, I performed various administrative and project-related activities in support of individual and group projects.
- My typical duties included but were not limited to: Drafts, composes, types and proofs that corresponded with using current office software.
- Some additional responsibilities included support for product and development teams in Quality Assurance (QA). More specifically, I helped test new software features, redesigned websites and upgrade releases before they went live.
- Savior Technology Solutions is a custom Software applications development firm in Pittsburgh, PA. They specialize in integrating business information across multiple systems quickly and efficiently to meet practical business needs. They then present these solutions in useable ways through secure web-based applications.
Education
Bachelor of Science - Cybersecurity
Community College of Allegheny County
Pittsburgh, PA04.2017
Bachelor of Arts (B.A.) - Sociology
The College of Wooster
Wooster, OH12.2015
Skills
- Incident management
- System standards documentation
- Support ticketing systems
- Comptia A
- Application support
- Software troubleshooting
Certification
Comptia A+
Timeline
Support Analyst II
All Covered IT Services
2019.10 - Current
Desktop Engineer
CompuGroup Technology
2018.02 - 2019.10
Business System Analyst Intern
CMR USA LLC
2015.05 - 2015.08
Quality Assurance/Marketing Intern
Savvior Technology Solutions
2014.03 - 2014.08
Bachelor of Arts (B.A.) - Sociology
The College of Wooster
Bachelor of Science - Cybersecurity
Community College of Allegheny County