Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Zachary Showalter

Manchester

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Support Agreement Manager

DLA Installation Management Susquehanna
06.2024 - Current
  • Company Overview: This is a federal job
  • Administers oversight for the DLA Agreements Program which is an enterprise-wide program that reaches across organizational boundaries and impacts internal and external DLA customer relationships.
  • As SAM I adapt, develop, coordinates, and implements DLA Agreements procedures to comply with DoD Guidance; and other regulations, policies, and directives required to administer an effective agreements program.
  • Receives training and is provisioned in the US Treasury G-Invoicing site.
  • Identifies, assesses, and resolves program deficiencies, develops program plans, and performs actions necessary to establish, manage, and sustain an effective Agreements Program.
  • Implements procedures to facilitate the accurate preparation of agreements; coordination and approval of agreements; tracking of agreement execution; timely agreement reviews; agreement termination; and agreement maintenance.
  • Implements an internal tracking system of internal controls the processes and procedures required to ensure that DM is complying with applicable Federal and DoD Regulations, Directives, and Instructions associated with SAM.
  • Performs agreement reviews to assess whether program goals are being met.
  • Consistently evaluates processes and procedures to improve management and oversight of Agreements.
  • Notifies parties of scheduled agreement reviews.
  • Conducts agreement reviews by organization, documents the results of reviews, and prepares reports for management detailing findings and recommendations.
  • Ensures, through annual and periodic reviews and assessments of existing Agreements, compliance with DoD and DLA policies and procedures, adequate documentation and execution of receiver/supplier relationships, timeliness of reimbursable billings and collections, appropriateness of type of agreement entered into; and adherence to DLA Records Management procedures.
  • When required, facilitates the modification and/or cancellation of agreements.
  • Reviews complex economic analysis determining agreement reimbursement for new agreements and existing agreements in their review phase.
  • Participates in the accomplishment of a wide range of planning and management functions relative to review and analysis of Support Agreements, DM mid/long range plans, organizational and functional alignment, personnel and resources, work simplification, process improvement, management surveys, and training.
  • All activities are to promote more effective business practices; and contribute to a robust internal control and risk management program for agreements.
  • Respond to inquiries about agreements and procedures, assist in the mediation and resolution of specific customer relationship issues, and facilitates the relationships between program managers, finance, acquisition, general counsel, and other agreement stakeholders responsible for initiating, coordinating, approving, and implementing agreements.
  • Builds and maintains relationships with various personnel at the Major Subordinate Command (MSC), and at DM Headquarters and field levels to promote common understanding of DLA policies and procedures for agreements, implement new business rules, and enforce compliance of DLA policies and procedures.
  • Responsible for uploading Agreements to the DLA Repository under DLA Transformation.
  • Leads efforts to leverage technology to continuously improve the programs ability to track agreements and collect the data necessary to maintain metrics and sustain program improvements.
  • Develops performance metrics and tracks other pertinent data related to the type, value, volume, receiver/supplier relationship, period of performance, etc. for agreements individually and collectively for the Site.
  • Provides trend analysis, statistics, and written narrative explanations for established DLA metrics.
  • Collaborates with various DLA personnel to ensure proper status reporting, develops and makes recommendations for new metrics, and takes action to resolve impediments to meeting established performance metric goals.
  • Performs a variety of assignments related to Agreements Management to meet organizational goals and objectives for improving customer service and achieving audit readiness.
  • Provides advice and assistance related to the administration of Agreements and the impact on customer relationships.
  • Develops detailed guidance to solve problems and collaborates with DLA leadership to identify process improvement opportunities and implement changes in DLA business practices.
  • Develops and presents formal and informal briefings for management on the status of agreements.
  • Determines impact of new issuances on operations and makes recommendations for revisions to internal processes and procedure to promote compliance.
  • Provides authoritative advice and consultation to the DLA Installation Management Site Director and the Business Management Office on all matters.
  • Serves on working groups and teams for matters Management Office on all matters pertaining to the Agreements.
  • Works in ServiceNow as PO and Dispute roles.
  • This is a federal job
  • Supervisor: Janice Sypolt (717-770-5720)
  • Okay to contact this Supervisor: Yes

MANAGEMENT ANALYST

Defense Logistic Agency
12.2016 - Current
  • Company Overview: This is a federal job
  • Analyzes and evaluates departmental organization, procedures, methods and equipment; recommends improvements and changes as necessary to standardize and/or improve departmental operations; plans, develops and maintains a management information system of department activities.
  • Will read over 7600b's, GT&C agreements and ensure all information is accurate and current with audit policy.
  • Will coordinate with sites SES and SAM if agreement is missing or has conflicting information which could cause work stoppage at site level.
  • Help site ARO or customers fill out a 7600A or B.
  • Took G-invoicing training and always keeping up to speed on all current updates with G-inv.
  • Maintains liaison with operations experts in functional area; works with financial section to analyze departmental expenditures in comparison with departmental budget to determine if proper expenditures are made in line with budgetary object codes.
  • Directs the preparation of oral and written reports regarding management surveys and other activities, including recommendations to appropriate officials for needed changes and improvements.
  • Develops and assists in the implementation of management improvement programs designed to bring about increased efficiency, economy and cost effectiveness in agency operations; provides guidance and staff assistance to officials in organizational units in setting goals and evaluating accomplishments.
  • Reviews proposed organizational or functional changes involving the establishment, discontinuance, consolidation, transfer or regrouping of sections or subdivisions; determines the effect on existing organizational and management policies and practices; directs further analysis and evaluation; makes appropriate recommendations and provides guidance in implementing approved changes.
  • Directs activities necessary to meet federal guidelines and requirements in the agency's Management Analysis Program; cooperates with regional and federal officials through appropriate supervisory channels by providing information regarding organization and management practices and operations; analyzes and determines the implications of proposed federal programs or revisions in current programs; participates in obtaining necessary resources to achieve improvements in new or existing programs.
  • Main task is analyzing Military Interdepartmental Purchase Request to ensure details are accurate to populate the General Terms & Conditions received by customers and getting funding document loaded in EBS to have funds obligated to customer to pay for services in requirement.
  • I have prepared GT&C for Inbound and Outbound MIPRs.
  • I will also review 7600A forms and 1148 forms with are support agreements are consistence to MIPR received.
  • I perform my duties for J3-Operations at Headquarters in New Cumberland.
  • I communicate regular base with customers, team members, upper management, and higher ranks.
  • I perform my duties at excel level always striving to improve and provide the best customer support as I can.
  • I work independently to gather, analyze and evaluate data concerning the organization and then make appropriate recommendations to management on actions that should be taken.
  • I created spreadsheets on Excel to auto populate matrix with graphs so they can be presented to upper management for meetings.
  • I have knowledge in Excel, PowerPoint, word, outlook, adobe and publisher.
  • Works with DLA customers to ensure that required non-financial data is being provided on funding documents for Authorizing Official (AO) Acceptance.
  • Responsible for populating all required fields on Part I of the Adobe LiveCycle MIPR Acceptance Checklist PDF document, as explained in Section I of the Inbound Reimbursable Services SOP 4410.00-02.
  • Responsible for forwarding completed Part I checklist, funding document, and any other pertinent evidential matter to assigned J8N Finance counterparts for their Part II completion of the checklist.
  • Performs all critical actions to standard in reviewing the funding document and completing Part I of the checklist, as specified in the Functional Responsibilities chapter of the SOP.
  • Accurately tracks checklist movement in spreadsheet tracker and uploads evidential matter to I-Drive shared repository area.
  • Responsible for reviewing the spreadsheet tracker each morning to identify late (Defined as funding document at or exceeding 10 consecutive days from receipt from customer) or near-late (Defined as funding document at 7-8 consecutive day mark from receipt from customer) checklists for immediate follow-up.
  • Informs AO of delinquent funding documents and emergent customer issues and provides Acceptance review status to customers, upon request.
  • In support of the DLA Strategic Plan: Works professionally within the division and coordinates and corroborates within the directorate and with other directorates to accomplish tasks in the best interest of the organization.
  • Discusses and shares proper work methods with team members as requested or needed.
  • This is a federal job
  • Supervisor: Patty Myers (717-770-5820)
  • Okay to contact this Supervisor: Yes

MANAGEMENT ANALYST

Defense Logistics Agency
12.2016 - 06.2024
  • Company Overview: This is a federal job
  • Volunteered to sit in on interview panels to help hire new team members on the team and provided feedback on my suggestions on who was the best candidate in my selection with all supporting notes on why.
  • Spend my time in participate in meeting for improving systems and trackers for the team efficiently and accruing accurate data for team performances or weaknesses to improve at.
  • Jump into challenges when they are thrown at the Team.
  • Help GT&C (General Terms & Conditions) team on accruing agreements for sites or specific services.
  • I read over agreements (7600A's) to make sure they cover the services for the site and they haven't expired.
  • Volunteered to come up with policy on 7600b's not in G-invoicing on how they should be process and what is needed to meet Audit readiness requirements for MIPRs.
  • Participated in Audit runs for MIPR team and provided eventual matter to E&Y on Audit pulls of MIPRs.
  • I have training and certification in Audit readiness for Outbound MIPRs.
  • Continuously volunteer to help when short deadline projects/MIPRs come up knowing I can handle the stress and meet the expectation in a timely manner.
  • Jump in on training new hires and helping the team in every aspect.
  • Share my knowledge with the team and help anyone willing to learn without refusal or problems.
  • Sat in on two interview panels helping with selection and interview new candidates for Management analyst team.
  • Sat in for training on G-invoicing and how to upload documents.
  • I participate in phone conferences on 7600A/B's and made suggestions on changes.
  • I help PMO (TK) on fixes for EBS and demonstrations on issues found and workarounds.
  • I take part in monthly meetings with US Treasury and department of defense on changes, milestone of G-invoicing, and policies updates which Michael Lane and Joesph Eby are on calls from G-invoicing team.
  • I will expand my knowledge and share my suggestions where I can to help team and be better asset to DLA.
  • I have experience supporting business process re-engineering to improve the effectiveness and efficiency of business operations.
  • Examples are I built trackers on excel, created PowerPoint training packets, created movie for process of MIPRs, create PDF cheat sheets for team, and help improve the trackers continuously.
  • This is a federal job
  • Supervisor: Patty Myers (717-770-5820)
  • Okay to contact this Supervisor: Yes

Logistics Management Specialist

US Army Security Assistance Command
06.2013 - 12.2016
  • Company Overview: This is a federal job
  • Currently I work in the Pacific Division (PACOM) Case Management Division on Foreign Military Sales (FMS) programs.
  • My job includes logistical supply and financial management work supporting the U.S. Army Security Assistance Program through FMS.
  • I provide assistance to the Central Case Management (CCM) team and higher grade specialists in administering, overseeing, managing, monitoring, coordinating, and integrating the complete FMS program.
  • Teamwork is essential in accomplishing our goals.
  • I willingly assist other teams during a coworkers absence.
  • I also train new employees on the general supply technician job and willingly assist and answer any questions a co-worker may have.
  • I work independently accomplishing assignments in a timely manner consistently meeting deadlines.
  • Upon receipt of the Letter of Acceptance (LOA), I establish and monitor funding controls to ensure availability of program authority for requisitions.
  • We conduct weekly meetings with Australia SALO with updates to action items that he needs addressed.
  • I attended FMR in Washington DC at New Zealand Embassy providing them updates to all FMS cases and addressing all action items from last FMR.
  • I conduct periodic comparisons of actual versus programmed deliveries and costs and determine the amount required to adjust requisition values as required.
  • I also determine whether items are stock, procurement, or a combination to calculate surcharges and calculate surcharges based on whether items are major, secondary, or stock funded.
  • I correspond with the customer and supply sources to resolve pricing discrepancies and issues concerning quantity when the price increases from the original agreement.
  • For an existing LOA, I analyze reports from the Program Budget and Accounting System (PBAS) to find the current financial obligations.
  • I review and evaluate LOA tasking actions for amendments or modifications in the Defense Security Assistance Management System (DSAMS) to verify financial obligations will be met.
  • Where financial obligation exceeds the requested value, I initiate resolution of financial discrepancies by advising the CCM.
  • To provide export release authority for outbound FMS unclassified, classified, and repair and return materiel, I prepare, complete, and lodge all U.S. Customs documentation with the appropriate U.S. Customs office.
  • I assist in updating periodic or special summary reports, such as the Equipment Distribution Review Board (EDRB) report and Expiring Funds 1206 Cases report, providing program/system status and progress.
  • I execute LOA closure by conducting initial LOA analysis by analyzing reports pulled from the Defense Integrated Financial System (DIFS) and PBAS.
  • During the closure process, I verify all items have been shipped, completely billed, and any discrepancies have been resolved.
  • I am familiar with reviewing, analyzing, updating, and reconciling USASAC and Command managed lines in the Case Closeout Process Execution System (CCOPES).
  • I assist in processing closure actions under the Accelerated Case Closure program.
  • I also prepare official LOA closure certificates.
  • I input offline and online requisitions into the Centralized Integrated System International Logistics (CISIL) and verify that the requisitions contain the correct data for processing the requirement.
  • I input requisitions including non-standard items, concurrent spare parts (CSP), excess defense articles, services, training, and publications, ensuring that the requisitions are processed and extract in accordance with regulatory timelines.
  • I verify the availability of funds before inputting requisitions.
  • Before inputting CSP requisitions, I pull the Executive Summary and compare with the case line value to ensure enough funds are available to release the requisitions into the supply system.
  • I manage the status of requisitions for Blanket Order (BO) cases, Cooperative Logistics Supply Support Arrangement (CLSSA) cases, publication cases, and Repair and Return programs.
  • I research and validate National Stock Numbers and part numbers using FEDLOG.
  • The databases that I use to manage and update status include SAMD Repair and Return, WEBVLIPS, EMALL, and GSA Advantage.
  • I use DLA/DSS MRO tracking system, FedEx tracking, and UPS tracking to track the shipment of materiel.
  • I also utilize CEA and CISIL ADHOC queries to assist in identifying delinquent and erroneous status.
  • I process Supply Discrepancy Reports (SDRs) submitted by the customer for over-billing, shortages, incorrect item, non-receipt, damages, and defects of materiel.
  • I transmit SDRs to the supply source with recommended action, using WEBSDR to transmit DLA SDRs, and monitor and maintain the SDR file ensuring the SDR is at the appropriate progression date.
  • I verify materiel has been returned before requesting credit and ensure that billing/financial adjustments have been properly authorized and processed.
  • I pull supply status rejects daily and take corrective action to clear the rejects.
  • I also work at a higher grade level analyzing and working UL financial rejects to determine if funds are available from another line on the case that could be used with customer approval or if the requisition should be canceled.
  • I review requirements that may be suspended due to high dollar values by corresponding with the FMS customer to validate and release the requirement.
  • I assist in assembling and preparing material for country briefings on availability of equipment and major/secondary items.
  • I attend and participate in Country Management Reviews (CMRs) and Program Management Reviews (PMRs) held at USASAC New Cumberland, PA.
  • I communicate important issues and concerns regarding CMRs and PMRs to the CCM.
  • Recently, I have represented USASAC in attending and participating in a meeting with AMCOM-SAMD involving problems or issues relating to the FMS customer and case management operations in regards to the AMCOM Repair and Return program.
  • I am familiar with performing financial analysis in preparation for Financial Management Reviews (FMRs).
  • My communication is done in both oral and written form to gather data to gain the cooperation of others in accordance to DoD, AMC, and USASAC policies, procedures and regulations.
  • I respond to customer queries to resolve problems by communicating with the CCMs, supply sources, freight forwarders, and the Defense Security Cooperation Agency (DSCA).
  • My computer skills include Microsoft Word, Outlook, Excel, PowerPoint, and Access.
  • I prepare Excel spreadsheets to maintain and update the status of requisitions including Repair and Return requisitions.
  • Email correspondence is composed using Microsoft Outlook.
  • This is a federal job
  • Supervisor: Shirley Black (717-770-6555)
  • Okay to contact this Supervisor: Yes

Logistics Management Specialist

US Army Security Assistance Command
06.2013 - 12.2016
  • Company Overview: This is a federal job
  • I pull supply status rejects daily and take corrective action to clear the rejects.
  • I also work at a higher grade level analyzing and working UL financial rejects to determine if funds are available from another line on the case that could be used with customer approval or if the requisition should be canceled.
  • I review requirements that may be suspended due to high dollar values by corresponding with the FMS customer to validate and release the requirement.
  • I assist in assembling and preparing material for country briefings on availability of equipment and major/secondary items.
  • I attend and participate in Country Management Reviews (CMRs) and Program Management Reviews (PMRs) held at USASAC New Cumberland, PA.
  • I communicate important issues and concerns regarding CMRs and PMRs to the CCM.
  • Recently, I have represented USASAC in attending and participating in a meeting with AMCOM-SAMD involving problems or issues relating to the FMS customer and case management operations in regards to the AMCOM Repair and Return program.
  • I am familiar with performing financial analysis in preparation for Financial Management Reviews (FMRs).
  • My communication is done in both oral and written form to gather data to gain the cooperation of others in accordance to DoD, AMC, and USASAC policies, procedures and regulations.
  • I respond to customer queries to resolve problems by communicating with the CCMs, supply sources, freight forwarders, and the Defense Security Cooperation Agency (DSCA).
  • My computer skills include Microsoft Word, Outlook, Excel, PowerPoint, and Access.
  • I prepare Excel spreadsheets to maintain and update the status of requisitions including Repair and Return requisitions.
  • Email correspondence is composed using Microsoft Outlook.
  • This is a federal job
  • Supervisor: Shirley Black (717-770-6555)
  • Okay to contact this Supervisor: Yes

Material Handler

Defense Logistics Agency Medical KM
10.2010 - 03.2011
  • Company Overview: This is a federal job
  • Responsible for picking, packing, and stowing large quantities of medical supplies on a daily basis.
  • Assembled first aid kits.
  • This is a federal job

Education

Associate of Science - Business Management

Penn Foster
Scranton, PA
06-2013

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation
  • Complex Problem-solving
  • Customer relationship management (CRM)
  • Strategic planning
  • Business development
  • Business planning
  • Coaching and mentoring

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].

Certification

Data acumen Immediate training and advance

please see attached DAU transcript and training certifications

Timeline

Support Agreement Manager

DLA Installation Management Susquehanna
06.2024 - Current

MANAGEMENT ANALYST

Defense Logistic Agency
12.2016 - Current

MANAGEMENT ANALYST

Defense Logistics Agency
12.2016 - 06.2024

Logistics Management Specialist

US Army Security Assistance Command
06.2013 - 12.2016

Logistics Management Specialist

US Army Security Assistance Command
06.2013 - 12.2016

Material Handler

Defense Logistics Agency Medical KM
10.2010 - 03.2011

Associate of Science - Business Management

Penn Foster

Similar Profiles

  • Mercedes Masker

    Mercedes MaskerMercedes Masker

    Medical Assistant/Receptionist at Susquehanna Valley Pain Management CenterMedical Assistant/Receptionist at Susquehanna Valley Pain Management Center

  • David Barnes

    David BarnesDavid Barnes

    Operations Officer at Installation Management Command G9 Finance ManagementOperations Officer at Installation Management Command G9 Finance Management

  • Avery Hamilton

    Avery HamiltonAvery Hamilton

    Child and Youth Program Assistant at Army Installation Management CommandChild and Youth Program Assistant at Army Installation Management Command

  • Izabela Biarda

    Izabela BiardaIzabela Biarda

    Process Engineering Technician at NexperiaProcess Engineering Technician at Nexperia

  • Srikanth Sudhaa

    Srikanth SudhaaSrikanth Sudhaa

    Senior Clinical Research Associate at Novartis Institute for Biomedical ResearchSenior Clinical Research Associate at Novartis Institute for Biomedical Research

CREATE PROFILE
Zachary Showalter