Zack Oshlick
Pittsburgh
Summary
Results-driven professional with strong problem-solving skills and a background in technical support. Experienced in managing IT and AV systems for diverse environments, ready to leverage expertise to enhance user experiences and operational success.
Overview
17
17
years of professional experience
Work History
Associate Technical Engineer -
EnGen / Highmark Health
Pittsburgh
08.2021 - Current
- Provide AV support for in-person, hybrid, and remote meetings and webinars for C-suite executives and end users
- Monitor and manage an on-premises video conferencing infrastructure supporting 400+ endpoints
- Lead AV and video conferencing upgrades across huddle rooms, conference spaces, and auditoriums, from BYOD setups to full production environments
- Deployed digital signage using Zoom Rooms on PCs and Mac Minis, and trained end users on content management
- Manage transportation, setup, and live operation of full-scale AV systems for offsite conferences and events
- Serve as a primary photographer for internal communications, publications, and award/grant submissions
Customer Support Specialist -
Secure Telehealth
Pittsburgh
03.2020 - 08.2021
- Directed client onboarding initiatives, developing training materials and video resources for effective adoption
- Delivered live remote technical support to clinicians and patients during telehealth appointments, resolving issues promptly
Worship Technology Coordinator -
Ingomar Church
Pittsburgh
02.2009 - 02.2020
- Managed technology systems and equipment to ensure seamless operations during services.
- Acted as primary audio engineer and technical director for church services and events.
- Coordinated training sessions for volunteer teams on new software and tools.
Education
Certificate IV in Ministry - Leadership
Hillsong International Leadership College
Sydney, Australia11-2008
Skills
- Technical troubleshooting
- Network troubleshooting
- Project management
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Self-directed learner
Timeline
Associate Technical Engineer -
EnGen / Highmark Health
08.2021 - Current
Customer Support Specialist -
Secure Telehealth
03.2020 - 08.2021
Worship Technology Coordinator -
Ingomar Church
02.2009 - 02.2020
Certificate IV in Ministry - Leadership
Hillsong International Leadership College