Zahir Marshall
Philadelphia
Summary
A highly sharp, energetic, and team-spirited individual, seeking opportunity to contribute to an organization’s goals and objectives, who takes pride in being precise, efficient, and ethically responsible in all work-related assignments.
Overview
13
13
years of professional experience
Work History
Parts Advisor
Central City Toyota
03.2022 - Current
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts from various distributors to fulfill demands.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Parts Counter Associate
Logistics/Porter
07.2019 - 03.2022
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Researched vehicles and parts via physical catalogs and electronic means.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Environmental Services (EVS)
Hahneman University Hospital
04.2017 - 07.2019
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Food & Beverage Associate
Parx Casino and Racing
10.2014 - 04.2017
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Order Selector
Tastykake
08.2012 - 10.2014
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Interacted with guests in friendly and knowledgeable way.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained store assets with effective loss prevention strategies.
- Prepared and checked outbound shipments for accuracy.
Education
High School Diploma -
Summit Academy
Herman, PA06-2006
Certification - Electrical Technician
Kaplan Career Institute
Philadelphia, PA02-2014
Skills
- Valid Driver’s License
- Good computer skills
- Ability to handle & maintain a busy work environment
- Customer service and great at interacting
- Great listening skills
- Excellent communication skills
- Time management skills
- Ability to multitask
- Dedicated team player
- Parts identification
- Stock control
- Shipping procedures
- Technical aptitude
- Returns handling
- Customer service
- Parts recommendation
Timeline
Parts Advisor
Central City Toyota
03.2022 - Current
Parts Counter Associate
Logistics/Porter
07.2019 - 03.2022
Environmental Services (EVS)
Hahneman University Hospital
04.2017 - 07.2019
Food & Beverage Associate
Parx Casino and Racing
10.2014 - 04.2017
Order Selector
Tastykake
08.2012 - 10.2014
High School Diploma -
Summit Academy
Certification - Electrical Technician
Kaplan Career Institute
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