Zahmen Summers
Philadelphia
Summary
Positive and upbeat with excellent communication and teaching abilities. Understands restaurant operations and customer service standards, proficient in training techniques. Focused on enhancing team performance and achieving superior guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server/ Trainer Captain
Brinker Internationl, Chili's Grill & Bar
Wyncote, PA
01.2026 - Current
- Trained new servers on menu knowledge and customer service techniques.
- Provided ongoing support and mentorship to improve team efficiency and morale.
- Evaluated training effectiveness through feedback collection and process adjustments.
- Coordinated with kitchen staff to streamline communication and improve service flow.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Ensured compliance with health and safety regulations during training sessions.
- Evaluated trainee performance, identifying areas for improvement and support needs.
Summer Foods Site Supervisor
PHA
06.2025 - 08.2025
- Oversaw food distribution operations to ensure efficient delivery and accessibility for all beneficiaries.
- Monitored inventory levels to maintain optimal stock and prevent shortages or waste.
- Ensured compliance with safety regulations by implementing and enforcing standard operating procedures.
Food-Runner, Togo Specialist, Trainer
Brinker Internationl, Chili's Grill & Bar
Wyncote, PA
12.2023 - 08.2024
- Provided exceptional customer service in a fast paced, high-volume restaurant.
- Effectively communicate with servers, host and kitchen staff to maintain a smooth service for customers.
- Maintain guest inquiries and provide excellent customer service.
- Accurately label and package orders while verifying order accuracy.
- Process payments.
- Restock server station, maintaining dining area and, expo line cleanliness.
- Onboard and train new hires by modeling restaurant culture and demonstrating the best practices to keep the store flowing smoothly.
- Observe and provide feedback to managers in reference to trainee’s progression.
Team Leader
Carrols Corporation
02.2023 - 11.2023
- Ability to handle difficult customer situations and complaints while maintaining a positive attitude.
- Skilled in problem solving, conflict resolution, and decision making.
- Exceptional leadership, communication, and interpersonal skills.
- Handle multiple orders and customer requests simultaneously.
- Developed a strong knowledge of menu items and specials.
- Ensured accuracy and timeliness of orders.
- Effectively managed cash and credit card transactions.
- Demonstrated excellent communication and organizational skills.
- Assisted in overall restaurant operations and maintenance.
Daycare assistant
ABC Learning Academy
06.2022 - 08.2022
- Oversaw the safety and well-being of children while encouraging a positive and engaging environment.
- Facilitated effective communication between children, parents, and staff to ensure clarity and understanding.
- Implemented behavior management strategies to promote positive interactions and reduce challenging behaviors.
- Prepared nutritious meals in accordance with dietary requirements and preferences to support child health and development.
Education
High School Diploma -
Pa Cyber Charter
Philadelphia, PA05.2025
Skills
- Child Care
- Communication Skills
- Conflict Resolution
- Customer Retention
- Customer Service
- Interpersonal Skills
- Phone Skills
- Quality Control
- Team Building
- Onboarding, Training and Teaching others
- Punctual
- Safe food handling
- High volume dining
- POS system proficiency
- Cash handling
- Food presentation
- Tableside service
- Food safety compliance
- Restaurant operations
- Employee mentoring
- Company policies
- New employee mentoring
- Menu knowledge and presentation
- Allergy awareness
- Sanitation standards
- Food quality standards
- Dining area maintenance
- Food inspection
- Certified Trainer
Timeline
Server/ Trainer Captain
Brinker Internationl, Chili's Grill & Bar
01.2026 - Current
Summer Foods Site Supervisor
PHA
06.2025 - 08.2025
Food-Runner, Togo Specialist, Trainer
Brinker Internationl, Chili's Grill & Bar
12.2023 - 08.2024
Team Leader
Carrols Corporation
02.2023 - 11.2023
Daycare assistant
ABC Learning Academy
06.2022 - 08.2022
High School Diploma -
Pa Cyber Charter