Zaira McElroy
Allentown
Summary
Dedicated and adaptable with a proven track record in enhancing guest experiences. Skilled in team coordination, managing special requests, and maintaining smooth operations during peak service hours.
Overview
6
6
years of professional experience
Work History
To-go Host
Texas Roadhouse
Wyomissing
11.2024 - 05.2026
- Welcomed guests upon arrival, enhancing overall guest experience.
- Communicated wait times clearly to guests to set accurate expectations.
- Coordinated special requests and accommodations for diverse guest needs.
- Collaborated with team members during busy service periods to ensure smooth operations.
- Assisted customers effectively by promptly handling incoming calls during peak service hours.
- Processed payments from customers using a POS system.
- Mediated conflicts between customers to maintain a positive dining environment.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Residential House Cleaner
Sweeping Beauty
Kintnersville
03.2023 - 09.2024
- Maintained high standards of cleanliness in kitchens, bathrooms, and living areas.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Applied deep-cleaning techniques to address high-priority sanitation areas.
- Engaged with clients to clarify and implement specific cleaning preferences.
- Delivered outstanding customer service, fostering client satisfaction and loyalty.
- Managed time effectively to complete tasks within scheduled visits.
- Trained new team members on cleaning procedures and safety protocols.
- Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
Server
The View at Morgan Hill
Easton
01.2021 - 05.2021
- Provided excellent customer service and ensured guest satisfaction during dining experiences.
- Managed multiple tables simultaneously while addressing guest requests promptly.
- Resolved guest complaints to improve guest satisfaction and loyalty.
- Demonstrated enthusiasm and in-depth knowledge of restaurant menu and products to enhance guest experience.
- Processed food and beverage orders accurately for timely service.
- Collaborated with kitchen staff to coordinate meal preparation and service efficiency.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server/Host
Red Robin
Nazareth
08.2020 - 01.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and promptly, enhancing customer satisfaction and service speed.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Addressed customer inquiries and resolved complaints promptly and professionally.
- Prepared beverages and desserts following recipes and standards, ensuring quality and consistency.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06-2021
Skills
- Takeout order processing
- Cash handling
- Customer engagement
- High volume dining
- Attention to detail
- Customer satisfaction
- Team coordination
- Order management
- Meticulous
- Communication skills
- Detail-oriented
- Effective multitasking
Timeline
To-go Host
Texas Roadhouse
11.2024 - 05.2026
Residential House Cleaner
Sweeping Beauty
03.2023 - 09.2024
Server
The View at Morgan Hill
01.2021 - 05.2021
Server/Host
Red Robin
08.2020 - 01.2021
High School Diploma -
Freedom High School