Zanai Rice
Exton
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Burlington Coat Factoy
Exton
07.2024 - Current
- Being a cashier as well as managing and taking care of front end. Occasionally running the put backs as well as putting merchandise on the floor during free time. Also doing and making sure fitting rooms are clean.
- Assisted customers with product selection and provided personalized service.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Collaborated with team members to improve store operations and efficiency.
- Handled customer inquiries and resolved issues promptly and professionally.
- Implemented store promotions by setting up signage and displays effectively.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered suggestions for additional items that may be of interest to customers.
Education
High School Diploma -
Downingtown High School East
Exton, PA06-2023
Skills
- Customer service
- Visual merchandising
- Transaction processing
- Product knowledge
- Team collaboration
- Problem solving
- Time management
- Organizational skills
- Active listening
- Retail store operations
Timeline
Retail Sales Associate
Burlington Coat Factoy
07.2024 - Current
High School Diploma -
Downingtown High School East