Zanyah Womack
Philadelphia
Summary
Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
2
2
years of professional experience
Work History
Cashier
Raising Cane's
Philadelphia
08.2024 - Current
- Supported customers to maintain positive relationships throughout and following sales processes.
- Built sustainable relationships of trust through open communication with customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Delivery Driver
Door Dash - Instacart
Philadelphia
01.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Cashier/Sales Associate
ShopRite Supermarkets
Philadelphia
11.2022 - 04.2024
- Greeted customers and answered any questions about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Undergraduate - Psychology
Penn State University
09.2023
High School Diploma -
Freire Charter High School
Philadelphia, PA06.2021
Skills
Active listening
Conflict resolution
Attention to detail
Compassionate support
Disability support
Positive and professional
Leadership Experience
Complaint resolution
Organizational Skills
Team Management
Time Management
Project Management
Project Planning
Microsoft Project
Telephone management
Languages
- English - Native speaker
- Spanish - Beginner
Timeline
Cashier
Raising Cane's
08.2024 - Current
Delivery Driver
Door Dash - Instacart
01.2024 - Current
Cashier/Sales Associate
ShopRite Supermarkets
11.2022 - 04.2024
Undergraduate - Psychology
Penn State University
High School Diploma -
Freire Charter High School