Zaravy Ramirez P.
Whitehall
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rp Auto Sales & Services
01.2020 - Current
- Led team in daily operations, ensuring efficient workflow and high-quality customer service.
- Mentored junior staff, fostering skills development and promoting a collaborative work environment.
- Implemented process improvements, enhancing inventory management and reducing overhead costs.
- Analyzed sales reports to identify trends, informing strategic decisions for product offerings.
- Oversaw compliance with industry regulations, ensuring operational standards met all safety and quality requirements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operations to maintain store cleanliness and organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sales Associate
Journeys Kidz
03.2025 - 06.2025
- Assisted customers with product selection to enhance shopping experience.
- Managed inventory replenishment to maintain optimal stock levels.
- Trained new staff on sales techniques and customer service protocols.
- Implemented visual merchandising strategies to attract customer attention.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Assisted in training new representatives to improve team performance and service quality.
- Resolved customer inquiries through effective communication and problem-solving strategies.
Education
High School Diploma -
Whitehall Coplay High School
Whitehall, PAHigh School Diploma -
Lehigh Career Technical Institute
SchnecksvilleSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer service expertise
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Computer skills
Certification
OSHA certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Journeys Kidz
03.2025 - 06.2025
Assistant Manager
Rp Auto Sales & Services
01.2020 - Current
High School Diploma -
Whitehall Coplay High School
High School Diploma -
Lehigh Career Technical Institute