Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zaria Livingston

Levittown

Summary

Support professional with extensive experience in providing administrative and client support. Proven ability to manage multiple tasks efficiently and contribute positively to team objectives. Known for reliability and adaptability in dynamic work settings, with strong communication and organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Helpline Support Staff

NOVA Bucks
10.2022 - Current
  • Manage Helpline calls during business hours, ensuring accurate message distribution and provision of reliable information.
  • Advocates for victims to access resources and support during call management
  • Provide administrative support across various departments, including mail processing, order fulfillment, and event coordination.
  • Create reports to send invoices to the proper organizations for billing and to record client demographics and relevant data for our funders on a monthly and quarterly basis.
  • Refers clients to suitable programs or external agencies and acts as a liaison upon request.
  • Deliver case management services that effectively meet client needs.
  • Maintain meticulous record-keeping, including intake processing, case assignment, and weekly case review documentation.
  • Greet visitors and clients professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Assisted in training new staff members on company procedures and practices, enabling their smooth integration into the workplace environment.
  • Attended training sessions to stay updated on procedures and services.

Fulfillment Expert

Target
04.2021 - 09.2022
  • Ensured expedient and precise order fulfillment, consistently achieving daily service and shipment deadlines.
  • Executed the preparation and organization of multiple customer orders daily, ensuring timely dispatch with appropriate packaging.
  • Delivered exceptional customer service, contributing to a positive shopping experience by promptly addressing guest needs.

Sales Associate

Torrid
06.2019 - 07.2022
  • Enhanced store presentation by routinely updating visual merchandise displays, including styling mannequins and organizing sales floor layouts.
  • Increased sales by actively engaging with customers to provide product insights and personalized recommendations.

Success Advocate

Bucks County Community College
08.2020 - 12.2020
  • Provided individual guidance to students, facilitating virtual and email support to enhance their academic journey.
  • Connected students with essential college resources, including tutoring and advising services, to promote their educational success.
  • Monitored and recorded student well-being using Microsoft Excel, ensuring consistent tracking of their progress through weekly updates.

Student Life Assistant

Bucks County Community College
08.2019 - 05.2020
  • Facilitated the organization of regular campus events, providing logistical support and coordination.
  • Provided guidance to students on campus resources and life, ensuring access to necessary information and support.
  • Contributed to a team-driven approach that enhanced inclusion and operational efficiency within the campus environment.

Key Holder

Payless ShoeSource
06.2018 - 06.2019
  • Managed opening and closing protocols, handling cash registers, and securing premises by setting alarms.
  • Processed daily bank deposits and maintained accurate financial records.
  • Upheld store policies and procedures in the absence of management, ensuring operational consistency.
  • Delivered a stable and reliable shopping experience for customers through daily oversight of store activities.

Education

Bachelor of Arts - Psychology

Temple University
Philadelphia, PA
05.2023

Associate of Arts - Psychology: Pre-Professional Emphasis

Bucks County Community College
Newtown, PA
12.2020

Skills

  • Active Listening
  • Excellent communication
  • Support services
  • Microsoft office
  • Problem Solving
  • Empathy
  • Technical Proficiency
  • Multitasking
  • Confidentiality and data protection
  • Conflict Resolution
  • Data Entry
  • Adaptability and flexibility

Certification

  • CPR
  • Mandated Reporter

Timeline

Helpline Support Staff

NOVA Bucks
10.2022 - Current

Fulfillment Expert

Target
04.2021 - 09.2022

Success Advocate

Bucks County Community College
08.2020 - 12.2020

Student Life Assistant

Bucks County Community College
08.2019 - 05.2020

Sales Associate

Torrid
06.2019 - 07.2022

Key Holder

Payless ShoeSource
06.2018 - 06.2019

Bachelor of Arts - Psychology

Temple University

Associate of Arts - Psychology: Pre-Professional Emphasis

Bucks County Community College

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Zaria Livingston