Zarik Rose
Philadelphia
Summary
Dynamic caregiver with extensive experience at Home Helpers LLC, excelling in client assessment and care coordination. Proven ability to build trust and rapport, ensuring optimal patient monitoring and nutrition. Recognized for exceptional problem-solving skills and a commitment to enhancing client well-being through personalized support and effective communication.
Overview
6
6
years of professional experience
Work History
Caregiver
Home Helpers LLC
Philadelphia
06.2023 - Current
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding to prevent infection.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Contacted medical providers on behalf of clients to follow up on appointments.
Customer Service Representative
Solar INC
Philadelphia
03.2021 - 06.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Surpassed sales goals through implementation of successful marketing strategies.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Caregiver
My Independence At Home
Philadelphia
09.2019 - 03.2021
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Consulted with client care team to continually update care plans.
- Coordinated transportation services for clients when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Customer Service Cashier
Wawa Food Markets
Philadelphia
01.2019 - 09.2019
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Achievement Cyber Charter School
Philadelphia, PA06-2022
Skills
- Meal preparation
- Client assessment
- Patient monitoring
- Care coordination
- Record keeping
- Customer service
- Time management
- Team collaboration
- Problem solving
- Data entry
- Critical thinking
Timeline
Caregiver
Home Helpers LLC
06.2023 - Current
Customer Service Representative
Solar INC
03.2021 - 06.2023
Caregiver
My Independence At Home
09.2019 - 03.2021
Customer Service Cashier
Wawa Food Markets
01.2019 - 09.2019
High School Diploma -
Achievement Cyber Charter School