Zelalem Argaw
Springfield
Summary
Experienced with managing restaurant staff and ensuring smooth daily operations. Utilizes team-building and conflict resolution skills to maintain positive work environment. Track record of enhancing customer satisfaction and operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Restaurant Supervisor
Selam Cafe
08.2024 - Current
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
ENG Cameraman
Sky News Arabia
01.2019 - 06.2024
- Assessed sets and locations for potential issues and made changes prior to start of filming.
- Stayed current with industry trends and technological advancements in order to deliver cutting-edge visuals for clients'' projects.
- Accurately followed shot lists provided by directors, ensuring that all required footage was captured efficiently without need for reshoots or additional takes.
- Managed multiple cameras during live broadcasts, ensuring seamless transitions between shots and angles.
Etihad Airways Passenger Service Agent
Etihad Airways
03.2015 - 11.2018
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
Geography - Ethiopian Mapping Agency
Kotebe College of Teacher's Education
Addis Ababa, EthiopiaCertified International Supply Chain Professional - Supply Chain Management
IPSCMI
Delaware, NJCertified International Supply Chain Manager - Supply Chain Management
IPSCMI
Delaware, NJ05-2011
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
Languages
English
Full Professional
Amharic
Native or Bilingual
Arabic
Limited Working
Timeline
Restaurant Supervisor
Selam Cafe
08.2024 - Current
ENG Cameraman
Sky News Arabia
01.2019 - 06.2024
Etihad Airways Passenger Service Agent
Etihad Airways
03.2015 - 11.2018
Geography - Ethiopian Mapping Agency
Kotebe College of Teacher's Education
Certified International Supply Chain Professional - Supply Chain Management
IPSCMI
Certified International Supply Chain Manager - Supply Chain Management
IPSCMI
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