Zeynep Bicer
Philadelphia
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Olgas Diner
09.2023 - 05.2025
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Server
The Rooster Diner
01.2022 - 10.2022
- Learned menu items thoroughly to offer recommendations and answer questions effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Legend
05.2018 - 06.2020
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in setting up tables and preparing for special events or large parties.
Education
Bachelor of Arts - Fine Arts
Marmara University
Istanbul, Turkey09-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Server
Olgas Diner
09.2023 - 05.2025
Server
The Rooster Diner
01.2022 - 10.2022
Server
The Legend
05.2018 - 06.2020
Bachelor of Arts - Fine Arts
Marmara University
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