Ziah Melton
Summary
Compassionate healthcare professional with an MBA and expertise in clinical operations and patient-centered care. Skilled in enhancing operational efficiency while delivering empathetic service. Experienced in fast-paced settings, exhibiting strong leadership and problem-solving capabilities.
Overview
7
7
years of professional experience
Work History
Ophthalmic Technician
St. Lukes University Health Network
Easton
11.2025 - Current
- Operated ophthalmic equipment to perform vision tests and screenings.
- Prepared patients for diagnostic tests and explained procedures clearly.
- Assisted with patient examinations and documented ocular health information.
- Scheduled patient appointments and managed office communications efficiently.
Ophthalmic Technician
OCLI
Allentown
09.2024 - 11.2025
- Educated patients on eye care needs and safety practices to promote informed vision health decisions.
- Prepared patient charts before visits, incorporating relevant past medical history to enhance examination efficiency.
- Assisted with patient examinations, accurately documenting ocular health information to support effective diagnosis.
- Prepared patients for diagnostic tests and explained procedures clearly.
Barista Shift Supervisor
Starbucks
Bethlehem
09.2020 - 09.2024
- Oversaw daily operations and maintained store efficiency during peak hours.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and ordered supplies to ensure product availability.
- Supported team performance through effective communication and conflict resolution.
Lifeguard/Lifeguard Instructor
City Of Allentown
Allentown
05.2019 - 08.2023
- Trained new lifeguards on safety protocols and emergency response techniques, enhancing team readiness and safety standards.
- Responded promptly to emergencies, performing first aid to mitigate risks and support affected individuals.
- Monitored pool area to ensure safety and compliance with regulations, contributing to a secure environment for swimmers.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Education
MBA -
Cedar Crest College
Allentown, PA08.2025
Bachelor of Science - Business Administration
Cedar Crest College
Allentown, PA05.2024
Skills
- Patient support
- Patient education
- Safety protocols
- Data documentation
- Office communication
- Team training
Timeline
Ophthalmic Technician
St. Lukes University Health Network
11.2025 - Current
Ophthalmic Technician
OCLI
09.2024 - 11.2025
Barista Shift Supervisor
Starbucks
09.2020 - 09.2024
Lifeguard/Lifeguard Instructor
City Of Allentown
05.2019 - 08.2023
MBA -
Cedar Crest College
Bachelor of Science - Business Administration
Cedar Crest College