Zion Foster
Trappe,PA
Summary
Proven Client Service Representative at Vanguard, adept in customer support and relationship building, enhanced client satisfaction through expert resolution of conflicts and in-depth product knowledge. Excelled in a fast-paced environment, consistently surpassing performance metrics. Skilled in training personnel and ensuring confidentiality, showcasing a blend of technical proficiency and emotional intelligence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Representative
Vanguard
08.2022 - 08.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
Education
Bachelor of Science - Business Management
Temple University
Philadelphia, PA05.2022
Skills
- Customer Support
- Relationship Building
- Call center experience
- Order Processing
- Customer Education
- Client Relations
- De-Escalation Techniques
- Product and service knowledge
Certification
Finra - Series 7
Finra - Series 63
Kaplan - Wealth Management Specialist (WMS)
Timeline
Client Service Representative
Vanguard
08.2022 - 08.2024
Bachelor of Science - Business Management
Temple University
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