Graham James
Behavioral Health Technician
Doylestown,PA
Summary
Compassionate and dedicated Behavioral Health Professional with over 4 years of experience in crisis intervention, mental health support, and social services. Proven ability to provide empathetic, solution-focused care to individuals in distress, utilizing strong communication and active listening skills. Experienced in risk assessment, safety planning, and resource coordination within high-pressure environments. Adept at maintaining HIPAA compliance and confidentiality while delivering exceptional client care. Seeking to leverage my expertise in a remote crisis intervention role with Protocall Services.
I took a brief gap in my work due to a family emergency that required my immediate attention and support, which led to my relocation to Pennsylvania. Now that things have settled, I’m seeking remote work opportunities, as I am fully committed to making my work my top priority moving forward.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Teachers Assistant
Monarch Montessori
Denver, CO
09.2023 - 06.2024
- Assisted lead teacher in delivering personalize, hands-on lessons for a mixed-age classroom, supporting students academic and social development.
- Facilitated small group activities to reinforce math, language arts, and cultural studies, tailoring instruction to each students individual needs.
- Provided one-on-one support to students, guiding them in independent work and helping them build problem-solving and critical thinking skills.
- Maintained a nurturing, structured and respectful classroom environment that encouraged self-motivation and responsibility.
- Supported the implementation of Montessori principles, including fostering student independence, self-direction and a love of learning
- Observed and documented students' progress, providing feedback and collaborating with the lead teacher to adjust lesson plans accordingly
- Communicated effectively with parents, sharing updates on student progress and collaborating to support student development both in and out of the classroom.
Behavioral Health Technician
Flagstaff Medical Center Behavioral Health & Psych
Flagstaff, AZ
03.2020 - 08.2023
- Searched resident belongings prior to and during stays.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Supported individuals with severe mental health conditions in both inpatient and outpatient settings.
- Assisted in the implementation of treatment plans, including crisis intervention and coping strategy development.
- Monitored client behavior and provided timely interventions to prevent escalation.
- Collaborated with multidisciplinary teams, including therapists, social workers, and medical professionals, to ensure holistic care.
- Maintained a safe and supportive environment for clients, adhering to organizational policies and procedures.
Outpatient Peer Support Specialist
Polara Health - Crisis Stabilization Unit
Prescott Valley, AZ
10.2019 - 02.2020
- Work with the client’s treatment team to support the client in working toward service plan goals
- Share their lived experience appropriately to provide client with hope in their recovery journey
- Teach and use recovery principles in supporting clients individually, in groups, and telephonically
- Assess correctly and provide appropriate care to clients in crisis, following Polara Health procedure
- Reflect positive peer values that include non-hierarchy and mutuality when appropriate;
- Act as a positive role model for individuals, showing a strength based approach to recovery and resilience
- Interact with clients and co-workers to promote behaviors that combat stigma
- Act as an advocate for individuals when appropriate, both within the organization and also with other entities
- Adhere to all applicable laws and regulations, including HIPAA, mandated reporting, ADA, and state and federal legislation
- Completes all necessary documentation correctly and in timely manner
- Attend mandatory meetings, staffing, and trainings
- Engage in monthly supervision to discuss clients, self-care and training requirements
- Adhere to Polara Health policy regarding professional boundaries and ethics unique to the role of PSS
- Demonstrate professional conduct at all time
Education
Bachelor of Science - Education
Prescott College
Prescott, AZ 09.2017 - 12.2023
Skills
HIPAA-Compliant Communication Tools
Crisis Intervention & De-escalation
Risk Assessment & Safety Planning
Active Listening & Empathetic Communication
Classroom management
Computer skills
Positive attitude
Effective communication
Behavior management
Collaborative teamwork
Calm and patient demeanor
Behavior modeling
Mentoring students
Student records management
CPR and first aid
Relationship building
Certification
CPR and First Aid
Timeline
Privacy Law and HIPAA Certification
01-2025
Teachers Assistant
Monarch Montessori
09.2023 - 06.2024
Behavioral Health Technician
Flagstaff Medical Center Behavioral Health & Psych
03.2020 - 08.2023
Outpatient Peer Support Specialist
Polara Health - Crisis Stabilization Unit
10.2019 - 02.2020
CPR and First Aid
01-2019
Bachelor of Science - Education
Prescott College
09.2017 - 12.2023
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