Zoë Warren
Pittsburgh,PA
Summary
Dependable Behavioral Health Technician knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve well-being and functioning by preventing substance abuse and improving confidence. Hardworking, reliable, and dedicated.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Behavioral Health Technician
Northern Children's Services
05.2025 - 09.2025
- Documented behaviors in clients from ages 8-12.
- Recorded narrative assessments of an assigned client.
- Observed behaviors for an extended period of time in children with behavioral difficulties.
- Supported clients with difficulties in social, emotional, and behavioral skills.
Human Resources Assistant
Ronald McDonald House Charities of the Philadelphia Area
04.2024 - 09.2024
- Assisted in volunteer onboarding process for new volunteers.
- Communicated with volunteer groups for upcoming shifts.
- Organized volunteer and community service groups via email.
- Produced monthly newsletters for staff and volunteers.
- Scheduled training shifts for new volunteers.
- Sent out emails and/or text messages to all volunteers when shift coverage was needed.
HelpLine Specialist
National Alliance on Mental Illness HelpLine
04.2023 - 09.2023
- Answered calls, text messages, or chat connections.
- Provided resources relevant to the Help Seeker's situation.
- Provided empathy and support to all connections.
- Set boundaries with Help Seekers when necessary.
- Used the Columbia Suicide Severity Rating Scale when needed.
- Assisted employer on updating Warmline Directory.
- Transferred callers to 988 when necessary.
Education
Bachelor of Science - Psychology
Drexel University
Philadelphia, Pennsylvania06-2026
Skills
- Computer: SPSS Software Experience, Microsoft 365, Google Drive, PowerPoint, Slack, Twilio
- Problem-solving, critical thinking
- Ability to work in a team
- Neat handwriting
- Communications
- Written and verbal skills, including emails, documents, and presentations
- Active listening
- De-escalation strategies
- Documentation skills
- Crisis handling
- Patient observation
- Progress monitoring
Accomplishments
- Made a guest appearance on the NAMI Hope Starts with Us podcast, explaining a new segment of the HelpLine.
- Collaborated with team of 2 in the development of updating the Warmline Directory page.
Certification
Mandated reporter (cert. 2025)
Languages
Spanish
Limited Working
Interests
- Choral Music
- Creative Writing
Extracurricular activities
- Reading
- Choir singing
Honors and Awards
A.J. Drexel Scholarship, Drexel University, 2021-Present, Performing Arts Scholarship, Drexel University, 2021-Present, International Thespians Society, Inducted in 2020, National Honor Society, Inducted in 2020
Timeline
Behavioral Health Technician
Northern Children's Services
05.2025 - 09.2025
Human Resources Assistant
Ronald McDonald House Charities of the Philadelphia Area
04.2024 - 09.2024
HelpLine Specialist
National Alliance on Mental Illness HelpLine
04.2023 - 09.2023
Bachelor of Science - Psychology
Drexel University