Zoe Cloughessy
Philadelphia,PA
Summary
Experienced retail associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Friendly retail professional with successful background in sales and marketing. Drives customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
4
4
years of professional experience
Work History
Team Lead
SAS Retail
02.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Order Picker
Refreshment Solutions
04.2021 - 11.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Checked inventory and selected products from specific locations based upon availability.
Instacart Shopper
Rouse Supermarkets
04.2020 - 04.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence
Store Associate
Stein Mart Inc.
10.2019 - 03.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Researched issues to obtain appropriate answers to customer inquiries
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Marked-down clearance items and relocated merchandise to proper store areas
- Educated customers on promotions to enhance sales
- Maintained focus during busy times to keep business running smoothly
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
Crew Member
Cafe Du Monde
08.2019 - 10.2019
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Education
Diploma -
Destrehan High School
Destrehan, LA 08.2014 - 05.2018
Skills
- Stocking and replenishing
- Organization
- Retail merchandising experience
- Positive and friendly
- Quick learner
- Labeling and Boxing
- Staff Management
- Visual Displays
- Floor Set Design
- Visual Merchandising
- Display Resetting
- Brand Presentation
- Planogram Design
- Time Management
- Google Docs
- Hand Scanners
Certification
- Adobe Premiere Pro CC 2015 Certified Associate
- Adobe Photoshop CC 2015 Certified Associate
- Adobe Dreamweaver CC 2015 Certified Associate
- Star certification in Graphic Design at Destrehan High School
Accomplishments
- Designed 2018 LOPA T-shirt designer
- Winner of 2018 Louisiana Seafood Logo design contest
- Designed magazine page for St. Charles Driving Academy in 2018
- Designed flyers for 2017 Haunted History Hike in Norco, LA
Timeline
Team Lead
SAS Retail
02.2022 - Current
Order Picker
Refreshment Solutions
04.2021 - 11.2021
Instacart Shopper
Rouse Supermarkets
04.2020 - 04.2021
Store Associate
Stein Mart Inc.
10.2019 - 03.2020
Crew Member
Cafe Du Monde
08.2019 - 10.2019
Diploma -
Destrehan High School
08.2014 - 05.2018
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