Zoe Danton-Kinney
Tractor Supply Company
Port Allegany
9
years of professional experience
Dynamic Team Leader with proven success at Tractor Supply Company, enhancing customer satisfaction through effective problem resolution and staff training. Skilled in workload management and helping with employee scheduling, I consistently improved team performance and operational efficiency, driving results in a fast-paced retail environment. Committed to fostering collaboration and achieving organizational goals.
Work History
Team Leader Manager
2 Years 5 Months- Led daily store operations, prioritizing customer service, merchandising standards, and workflow continuity.
- Trained team members on register procedures, product knowledge, and service expectations.
- Monitored inventory levels, replenished stock, and supported accurate freight processing.
- Coordinated floor coverage, assigned tasks, and maintained efficient sales floor execution.
- Resolved customer concerns promptly, reinforcing service standards and store professionalism.
- Inspected planograms, signage, and display integrity to support merchandising compliance.
- Reinforced safety practices, reducing hazards and supporting compliant store conditions.
- Communicated priorities clearly to team members, improving accountability and shift performance.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Cook/ Team Lead
3 Years 7 Months- Prepared made-to-order menu items following Sheetz quality, safety, and food-handling standards.
- Maintained clean, sanitary kitchen stations, equipment, and work areas during fast-paced service.
- Monitored food temperatures, freshness, and inventory levels to support consistent product availability.
- Coordinated cooking order flow with cashier and food service teams to reduce delays.
- Trained new kitchen staff on prep procedures, portion control, and sanitation practices.
- Replenished ingredients and supplies to keep production lines organized and efficient.
- Resolved order issues quickly to support accurate, customer-focused service.
- Followed kitchen procedures for food safety, labeling, and waste reduction compliance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Representative
1 Year 9 Months- Answered customer calls, addressed billing questions, and resolved account concerns with clear communication.
- Documented service issues accurately in CRM systems to support timely follow-up and case resolution.
- Guided customers through troubleshooting steps for internet, cable, and phone services.
- Processed payments, account changes, and service orders while maintaining data accuracy.
- Coordinated with technical teams to escalate unresolved outages and installation issues.
- Explained plan details, promotions, and service options to help customers make informed decisions.
Customer Service Representative
11 Months- Managed inbound customer inquiries regarding billing, service plans, and account updates.
- Resolved basic technical issues using troubleshooting scripts and documented outcomes accurately.
- Processed service orders, payment arrangements, and account changes in CRM systems.
- Reviewed customer accounts to identify errors, explain charges, and clarify policy details.
- Maintained courteous communication during high-volume call periods and service disruptions.
- Updated customer records, notes, and follow-up tasks to support consistent service.
- Assisted customers with internet, cable, and phone service questions using product knowledge.
- Responded to customer requests for products, services, and company information.
Waitress
9 Months- Greeted guests promptly and presented menus with accurate specials and promotion details.
- Took orders efficiently, confirmed modifications, and relayed requests clearly to kitchen staff.
- Delivered food and beverages with attention to table accuracy and guest satisfaction.
- Monitored dining areas continuously, refilled drinks, and addressed guest needs proactively.
- Processed payments accurately using POS systems and handled cash and card transactions.
- Maintained clean tables, organized service stations, and reset dining areas between guests.
- Coordinated with hosts, bartenders, and kitchen staff to support smooth service flow.
- Resolved guest concerns professionally, ensuring timely follow-up and positive dining experiences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
No Degree - Art Education
High School Diploma
Skills
Customer focus
Workload management
Motivational skills
Influencing skills
Industry expertise
Employee scheduling
Workforce planning
Game strategy
Motivational
Team leadership
Teamwork and collaboration
Customer service
Decision-making
Staff management
Staff training
Computer skills
Employee coaching and mentoring
Problem resolution
Customer relationship management
Professional and courteous
Goal setting
Good judgment
Documentation and reporting
Negotiation and conflict resolution
Schedule oversight
Task prioritization
Time management
Timeline
Team Leader Manager
Tractor Supply Company
05.2024 - CurrentRead More
Cook/ Team Lead
Sheetz
10.2020 - 05.2024Read More
Customer Service Representative
Zito Media
01.2019 - 10.2020Read More
Customer Service Representative
Emperion Marketing
02.2018 - 01.2019Read More
Waitress
The Hub
01.2018 - 10.2018Read More
Edinboro University of Pennsylvania
No Degree from Art Education
Read More
Port Allegany High School
High School Diploma
Read More