Zoe Felder
Guiding Hands Homecare
PHILADELPHIA
10
years of professional experience
Dependable care professional with experience in home care, childcare, and customer service. Skilled in patient care, meal preparation, and housekeeping, with a strong focus on communication and compassionate support. Brings calm professionalism, reliability, and respect to daily client needs.
Work History
Home Care Aide
5 Months- Assisted clients with bathing, dressing, grooming, and toileting support.
- Monitored client condition and reported changes to care coordinators promptly.
- Prepared meals and followed dietary guidelines for daily nutrition needs.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Customer Service Assistant
1 Year 8 Months- Responded to customer inquiries by phone, email, and chat with accurate product and service information.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Sales Associate
3 Months- Assisted pet parents with product selections, care questions, and service recommendations.
- Processed point-of-sale transactions accurately while maintaining organized checkout flow.
- Resolved customer concerns professionally while maintaining positive shopping experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Teacher Assistant
8 Months- Supervised children during indoor and outdoor routines, maintaining safe and orderly learning environment.
- Assisted with behavior redirection, using consistent guidance to promote positive classroom conduct.
- Assisted with behavior redirection, using consistent guidance to promote positive classroom conduct
- Maintained clean, sanitized classroom spaces and equipment in alignment with program standards.
- Helped students with meals, transitions, and personal needs while preserving dignity and routine.
Sales Associate
7 Months- Processed POS transactions accurately, handled cash register duties, and resolved checkout concerns promptly.
- Maintained clean, safe sales floor conditions and followed store procedures for daily recovery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Childcare Assistant Teacher
1 Year 2 Months- Supervised children during play, meals, and outdoor transitions to maintain safety.
- Reinforced social-emotional development through patient guidance and positive behavior modeling.
- Supported lead teacher with daily lesson preparation and classroom activities.
- Assisted with diapering, toileting, and hygiene routines following childcare procedures.
Education
High School Diploma
- Honor Roll First Semester 2016
- Awarded 1st Senatorial District Good Citizenship Award for Leadership in Community and School
Skills
Meal preparation
Housekeeping
Patient care
Client empathy
Timeline
Home Care Aide
Guiding Hands Homecare
2025.10 - 2026.03Read More
Customer Service Assistant
Healed to Go, LLC
2023.04 - 2024.12Read More
Sales Associate
Pet Smart
2022.07 - 2022.10Read More
Teacher Assistant
Catholic Charites
2019.04 - 2019.12Read More
Sales Associate
Gabes
2018.05 - 2018.12Read More
Childcare Assistant Teacher
Children’s Village
2016.08 - 2017.10Read More
Philadelphia Learning Academy South
High School Diploma
Read More