Zoe Krysiak
Hanover
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Billing/Invoicing Clerk
Mills Communication
09.2024 - Current
- Billed customers using Quickbooks
- Helped customers with needs both in person and over the phone
- Filed paid invoices
- Take customer payments and processed through Quickbooks
Contact Center Specialist
UPMC
02.2023 - 09.2024
- Met call speed, accuracy and volume benchmarks on consistent basis
- Engaged in conversation with customers to understand needs, resolve issues and answer questions
- Updated databases with new and modified patient data
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Administrative Assistant
Rocket Drywall
03.2022 - 02.2023
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Directed customer communication to appropriate department personnel
- Prepared and prioritized calendars and correspondence
Skills
- Excel spreadsheets
- QuickBooks experience
- Customer service
- Customer communication
Certification
Notary
Timeline
Billing/Invoicing Clerk
Mills Communication
09.2024 - Current
Contact Center Specialist
UPMC
02.2023 - 09.2024
Administrative Assistant
Rocket Drywall
03.2022 - 02.2023
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