Zoe Krysiak
Hanover
Summary
Assisted customers with inquiries to enhance satisfaction and support company goals. Managed high volumes of inbound calls while fostering positive relationships with clients.
Overview
4
4
years of professional experience
Work History
Billing/Invoicing Specialist
Mills Communication
Westminster
09.2024 - 10.2025
- Billed customers using Quickbooks
- Helped customers with needs both in person and over the phone
- Filed paid invoices
- Take customer payments and processed through Quickbooks
- Scheduled appointments
- Managed scheduling book
Contact Center Specialist- Revenue Cycle
UPMC Pinnacle
Hanover
02.2023 - 09.2024
- Met call speed, accuracy and volume benchmarks on consistent basis.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Updated databases with new and modified patient data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled patient appointments
Administrative Assistant
Rocket Drywall
York
03.2022 - 02.2023
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Prepared and prioritized calendars and correspondence.
- Enter estimates into Quickbooks
- Billed customers
Education
South Western School District
Hanover, PAHarrisburg Area Community College
Harrisburg, PASkills
- Invoice processing
- Appointment scheduling
- Communication skills/Customer Service
- Data entry
- Excel spreadsheet
- Highly organized and efficient
- Quickbooks
- Billing
Certification
- Notary Public
Timeline
Billing/Invoicing Specialist
Mills Communication
09.2024 - 10.2025
Contact Center Specialist- Revenue Cycle
UPMC Pinnacle
02.2023 - 09.2024
Administrative Assistant
Rocket Drywall
03.2022 - 02.2023
Harrisburg Area Community College
South Western School District