Zoe Acord
Willow Street,PA
Summary
Adept in conflict resolution and effective communication. Excelled in fostering teamwork and enhancing performance, within workplace environments. Demonstrated exceptional leadership by promoting growth, quality control, and a customer-focused approach, ensuring continuous improvement and positive outcomes. Exhibits strong focus on team collaboration and achieving results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
Rita's Italian Ice
03.2020 - 10.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Assistant Coach
Penn Manor Soccer Club
09.2021 - 11.2021
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
Education
Associate of Applied Science - Veterinary Technology
Lancaster Career And Technology Center
Willow Street, PA08-2025
High School Diploma -
Penn Manor High School
Lancaster, PA05-2021
Skills
- Conflict resolution
- Effective communication
- Customer focus
- Quality control
- Client communication
- Personable and friendly
- Team bonding
- Teamwork and cooperation
Certification
Fear Free certification, RECOVER certified BLS Rescuer
Timeline
Assistant Coach
Penn Manor Soccer Club
09.2021 - 11.2021
Team Lead
Rita's Italian Ice
03.2020 - 10.2024
Associate of Applied Science - Veterinary Technology
Lancaster Career And Technology Center
High School Diploma -
Penn Manor High School
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