Zoe Sanchez
McMurray
Summary
Versatile professional with a background in customer service and support roles. Skilled in multitasking and conflict mediation, driving efficiency and customer satisfaction. Eager to leverage strengths in teamwork and organizational skills to enhance service delivery.
Overview
8
8
years of professional experience
Work History
Service Team Member
Michaels Craft Store
04.2026 - Current
- Assisted customers with product selection and recommendations, enhancing overall shopping experience.
- Maintained clean and organized store displays, ensuring clean environment and company standard.
- Provided knowledgeable assistance to customers by answering product-related inquiries and offering tailored recommendations.
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Established rapport with customers through friendly interactions that enhanced the overall shopping experience.
- Enhanced teamwork and communication among colleagues through regular collaboration and support.
Restaurant Busser
First Watch
09.2025 - 01.2026
- Assisted servers by promptly clearing and resetting tables to enhance dining efficiency.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Supported kitchen staff by delivering utensils and supplies, facilitating smooth food preparation processes.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Monitored inventory levels of tableware and glassware, reporting shortages to management for timely replenishment.
- Adapted quickly to changes in restaurant flow, maintaining composure during busy shifts.
Dental Assistant
New Valley Dental
08.2024 - 06.2025
- Assisted in patient preparation and management for dental procedures.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Supported dentists during various treatments, ensuring smooth workflow.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed appointment scheduling and maintained accurate patient records.
- Documented patient dental health information, medical history, and vital signs for future reference.
Host
Mad Mex
03.2021 - 07.2024
- Welcomed and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system to maintain efficient table turnover.
- Communicated effectively with kitchen staff to coordinate orders and special requests.
- Trained new hosts on customer service protocols and operational procedures.
- Assisted in balancing guest flow during peak hours to enhance service efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Cashier
Bartram House Bakery
09.2018 - 12.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash drawer, ensuring all transactions balanced at end of shifts.
- Trained new staff on register operation and customer service protocols.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Monitored inventory levels during shifts, communicating needs to management effectively.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Peters Township High School
McMurray, PA05-2023
Skills
- Strong work ethic
- Patience and composure
- Customer service
- Flexible schedule
- Telephone etiquette
- POS systems
- Orientation and training
- Conflict mediation
- Product knowledge
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
- Service recovery
- Organizational skills
Accomplishments
Maintained superior customer service across multiple industries through elevated attitude, knowledge, and ability to ensure a five-star experience for customers.
Timeline
Service Team Member
Michaels Craft Store
04.2026 - Current
Restaurant Busser
First Watch
09.2025 - 01.2026
Dental Assistant
New Valley Dental
08.2024 - 06.2025
Host
Mad Mex
03.2021 - 07.2024
Cashier
Bartram House Bakery
09.2018 - 12.2019
High School Diploma -
Peters Township High School