Zoller Gray
Nottingham
Summary
Motivated and customer-focused hospitality professional with experience in restaurant management, serving, food service, and team leadership. Proven ability to thrive in fast-paced environments while delivering exceptional guest experiences. Takes pride in training team members, resolving customer concerns, and supporting daily restaurant operations. Skilled in cash handling, opening and closing procedures, and building positive relationships with guests and coworkers. Holds a Bachelor of Science in Sports Business Management and is recognized for strong work ethic, reliability, and leadership.
Overview
120
120
years of professional experience
Work History
FOH Manager
Madmacs
Newark, DE
01.2026 - Current
- Led daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Dealt with customer service problems or questions to guarantee the best results for the restaurant and community.
- Coordinated with kitchen staff to streamline communication and enhance food service delivery.
Server/Bartender/Cook
Stubborn Goat Brewery
West Grove, PA
10.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed order taking and delivery, maximizing efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new servers on menu items, service standards, and customer engagement techniques.
Landscaper
Cedar Knoll Builders
Oxford, PA
05.2021 - 10.2025
- Directed crew members completing landscaping tasks.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Collaborated with clients to address inquiries and resolve challenges.
- Arranged supplies systematically before the start of projects to guarantee necessary items were available.
- Arranged required materials by coordinating with various companies.
Busser/Food Runner
Longwood, PA
09.1906 - 09.2025
- Supported smooth restaurant operations by delivering food promptly and assisting servers and kitchen staff with daily tasks.
- Engaged with guests to answer questions and ensure a positive and enjoyable dining experience.
- Maintained a clean, organized dining area throughout service, upholding high presentation and sanitation standards.
- Collaborated with team members on closing duties and shift transitions to promote efficiency and consistency.
- Recognized by management for reliability, teamwork, and contributing to a fun, fluid, and positive work environment.
Cashier
Giordano's
Kennett Square, PA
09.2020 - 04.2021
- Balanced cash drawers at the beginning and end of shifts.
- Welcomed customers, offering assistance to help find store items.
- Resolved customer complaints regarding food quality or service in a professional manner.
- I provided information on store protocols and helped with customer concerns.
- Managed incoming calls supporting customers by answering their questions and processing their orders.
Teacher's Assistant
The Growing Place Daycare Center
West Grove, PA
01.2020 - 06.2020
- Established positive relationships with students, parents, fellow teachers, and school administrators.
- Greeted parents at school events to provide information about curriculum and activities.
- Participated in professional development workshops and training sessions.
Education
Bachelor of Science - Sports Business Management
University Of Central Lancashire
Preston, United Kingdom05.2025
Associates of Business - Business
Cecil College
North East, MD06.2021
Skills
- Marketing
- Problem solving
- Effective Communication
- Team Building
- Customer Service
- Data Analysis
- Collaboration Skills
- Build and maintain relationships
- Working with others
- Physical labor
Accomplishments
- Graduating from Cecil College with my associates degree while graduating from high school
- I successfully ran the Virginia Beach Marathon, Pittsburgh Marathon, and Vermont Spartan Ultra
Timeline
FOH Manager
Madmacs
01.2026 - Current
Server/Bartender/Cook
Stubborn Goat Brewery
10.2025 - Current
Landscaper
Cedar Knoll Builders
05.2021 - 10.2025
Cashier
Giordano's
09.2020 - 04.2021
Teacher's Assistant
The Growing Place Daycare Center
01.2020 - 06.2020
Bachelor of Science - Sports Business Management
University Of Central Lancashire
Busser/Food Runner
09.1906 - 09.2025
Associates of Business - Business
Cecil College