Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
Languages
Timeline
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ZOUHAIR FATIH

Tallahassee,FL

Summary

Dynamic professional with a proven track record at Rpcm, excelling in customer service and safety. Expertise in conflict resolution and water rescue, highlighted by stellar communication skills in three languages. Achieved high satisfaction ratings through effective problem-solving and teamwork, significantly enhancing customer experiences and operational safety protocols.

Overview

2
2
years of professional experience

Work History

Delivery Driver

Uber,doordash
10.2024 - Current
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Managing time
  • Dealing with customer including resolving problems and take care of the required quality to make the costumer satisfied

Multitask

Instaworks gigs
09.2024 - 01.2025
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

-worked in different positions including food service , general labor , warehouse..

CUSTOMER SERVICE REPRESENTATIVE

I Love NYC Store
06.2024 - 10.2024
  • Assisted customers with product selection, provided detailed information, and processed transactions efficiently
  • Resolved customer inquiries and concerns promptly, ensuring a high level of satisfaction
  • Maintained a clean and organized store environment, contributing to a positive shopping experience

CALL CENTER AGENT

Rpcm
05.2023 - 01.2024
  • Resolved customer inquiries and issues efficiently, consistently achieving high satisfaction ratings
  • Applied problem-solving skills to identify and implement solutions, leading to increased call resolution rates

LIFEGUARD (PART-TIME)

Tropicana
07.2023 - 10.2023
  • Maintained a safe pool environment for50+ guests daily, ensuring strict adherence to safety protocols
  • Performed water rescues and administered first aid, demonstrating quick response and sound judgment
  • Conducted regular equipment checks to ensure operational readiness of all safety gear
  • Collaborated with the team to organize and lead swim lessons, promoting community engagement and improving water safety skills

Education

Some College (No Degree) - Computer Science

Emsi
Morocco

Some College (No Degree) - Management

Esith
Morocco

High School Diploma -

Riad al Madina
Morocco
06-2021

Skills

  • Customer Service: Conflict resolution, issue de-escalation, communication, active listening, problem-solving
  • Safety & First Aid: Water rescue, CPR, first aid administration, safety protocol enforcement
  • Communication: Verbal and written communication in Arabic, English, and French
  • Teamwork & Collaboration: Ability to work effectively in a team environment and contribute to shared goals
  • Quality assurance

Volunteer Experience

X Organization, VOLUNTEER, Casablanca, 2022-01, 2023-01, Assisted farmers with business organization and product promotion, resulting in increased local sales, Supported marketing efforts for sheep's milk butter and seasonal vegetables, contributing to community engagement, Collaborated with farmers to develop business strategies, enhancing product visibility and market reach.

Hobbies and Interests

Sports (all types), Social Activities, Travel

Languages

French
Full Professional
English
Professional Working
Arabic
Native or Bilingual

Timeline

Delivery Driver

Uber,doordash
10.2024 - Current

Multitask

Instaworks gigs
09.2024 - 01.2025

CUSTOMER SERVICE REPRESENTATIVE

I Love NYC Store
06.2024 - 10.2024

LIFEGUARD (PART-TIME)

Tropicana
07.2023 - 10.2023

CALL CENTER AGENT

Rpcm
05.2023 - 01.2024

Some College (No Degree) - Computer Science

Emsi

Some College (No Degree) - Management

Esith

High School Diploma -

Riad al Madina
ZOUHAIR FATIH