Zuzana Hudak
Coatesville
Summary
Case Manager adept at handling high caseloads without sacrificing quality of care.
Recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Experienced in coordinating care for clients. Proactive and resourceful with a strong connection to community resources.
Looking to grow the knowledge I've gained by exploring new opportunities.
I consider myself to be a fun, outgoing person with a passion for learning and life.
Overview
22
22
years of professional experience
Work History
Homeless Acute Case Manager
Human Services, Inc.
09.2023 - Current
- Prioritize caseloads effectively, addressing urgent matters promptly while still managing ongoing responsibilities with a high degree of professionalism.
- Access and promptly follow up on referrals to community resources.
- Ensure timely and accurate documentation of client data, with maintaining compliance.
- Advocate for clients needs, ensuring access to appropriate resources and support systems during their journey.
- Develope strong relationships with community organizations to expand available resources for clients.
Store Manager
JoAnn Fabric & Crafts
05.2011 - 08.2023
- Responsible for daily operations, staffing, and $3M annual revenue for large-format retail storefront
- Exceeded annual revenue quotas by up to 5%
- Reduced store inventory shrink from over 2% to less than 1% and continue to maintain it
- Balance multiple priorities through controlling labor store costs and achieving expected sales goals
- Hyper focused on talent attraction, development and retention for long-term store growth
- Frequently promoted talent from within and implemented diversity, equity and inclusion best practices throughout store management
- Established track record for talent development
- Numerous mentees promoted to regional store leaders and full time leadership positions
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Facilitated transactions with challenging customers
Store Manager
JoAnn Fabric & Crafts
01.2006 - 05.2011
- Promoted to store manager at large format store
- Led successful remodels on two separate occasions which led to a sales increase of 6%
- Trained and coached project talent to oversee store remodels
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Managed inventory control, cash control, and store opening and closing procedures
Key Holder
Pier One Imports
05.2008 - 06.2010
- Maintained clean, adequately stocked, and organized store by streamlining daily operations
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
- Managed customer needs and delegated tasks to employees for optimal coverage
Merchandizing Team Leader
JoAnn Fabric & Crafts
03.2002 - 01.2006
- Eliminated 3+ year backlog in stockroom inventory
- Set merchandise on floor displays meeting frequent deadlines and high turnover marketing sign placement
- Successfully merchandized sellable products, properly managed through return to vendors, donations, store damages, and write-offs
- Implemented merchandising expectations and best practices
- Trained employees one-on-one to maintain best practices
- Built strong relationships with customers through positive attitude and attentive response
- Promoted to store manager as a result of successful backlog elimination.
Education
MBA - Marketing, Logistics And Innovations
Ekonomicka Univerzita
Bratislava, Slovakia06.2000
Skills
- Goals and Performance
- Customer Relations
- Profit and Loss
- Recruiting and Hiring
- Employee Motivation
- Multitasking and Organization
- Merchandising
- Management Training
- Leadership Development
- Policies and Procedures
- Bilingual - slovak and czech
Timeline
Homeless Acute Case Manager
Human Services, Inc.
09.2023 - Current
Store Manager
JoAnn Fabric & Crafts
05.2011 - 08.2023
Key Holder
Pier One Imports
05.2008 - 06.2010
Store Manager
JoAnn Fabric & Crafts
01.2006 - 05.2011
Merchandizing Team Leader
JoAnn Fabric & Crafts
03.2002 - 01.2006
MBA - Marketing, Logistics And Innovations
Ekonomicka Univerzita
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