Sanjay A. De La Rosa J.
Operations Manager
San Miguelito,8
Summary
Multilingual, strategic, and results-driven Operations & Procurement professional with over 6 years of experience in logistics, procurement, supply chain, and operational management within multinational environments. Proven ability to lead cross-functional initiatives, enhance customer satisfaction, and optimize processes to achieve operational excellence. Skilled in SAP, Excel, Power BI, and Lean Six Sigma methodologies, with a strong focus on problem-solving, stakeholder management, and compliance. Currently pursuing a master’s in Financial Direction at Cerem Global Business School. Fluent in English and Spanish, with basic Portuguese proficiency.
Overview
9
9
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Procurement Specialist
Thompson Creek Window Company
05.2025 - Current
- Manage sourcing and supplier relationships, ensuring timely procurement and cost efficiency for high-demand operations.
- Collaborate with cross-functional teams to align procurement and logistics with customer satisfaction and business needs.
- Utilize Excel and Power BI dashboards to monitor KPIs, track vendor performance, and enhance decision-making.
- Streamlined vendor management, ordering, and auditing processes, contributing to improved lead times and stronger customer retention.
Administration & Operations Manager
Rice Lake Weighing Systems
01.2022 - 10.2024
- Developed and implemented operational strategies to enhance warehouse and logistics performance.
- Managed P&L, budgeting, and resource allocation to optimize cost efficiency.
- Oversaw import/export operations and ensured compliance with Free Trade Zone regulations.
- Led supplier negotiations, procurement, and inventory management to streamline operations.
- Supported sales growth in Latin America by fostering strong partner relationships.
- Standardized processes and spearheaded continuous improvement initiatives across departments.
Logistics Analyst
Rice Lake Weighing Systems
01.2022 - 01.2024
- Directed logistics, warehousing, and administrative operations to achieve high service quality and cost efficiency.
- Managed supplier selection, evaluation, and negotiation to align with organizational goals.
- Controlled budgeting, financial planning, and compliance for logistics and procurement operations.
- Spearheaded continuous improvement initiatives to optimize supply chain processes.
Sourcing Specialist
WW Grainger
05.2019 - 10.2021
- Managed supplier relationships, ensuring alignment with service, quality, and cost objectives.
- Led procurement activities, including purchasing, pricing, and supplier negotiations.
- Analyzed market trends and competitor strategies to optimize procurement processes.
- Resolved supplier disputes and managed return requests for customers and partners.
Order Management Specialist
WW Grainger
04.2019 - 05.2019
- Managed purchase orders, inbound receipts, and large order processing while ensuring data accuracy in SAP.
- Collaborated with suppliers to resolve delays, update shipment information, and optimize vendor performance.
- Generated actionable reports for cross-functional teams to improve service delivery and resolve systemic issues.
Bilingual Customer Service & Import/Export Assistant
KLC Logistics Panama
11.2018 - 02.2019
- Coordinated export logistics for shipments across the Caribbean.
- Provided bilingual customer support and resolved inquiries via phone, email, and messaging platforms.
- Supervised warehouse operations to ensure smooth logistics execution.
Customer Care Advocate & Sales Agent
Service Support Group (SSG)
11.2016 - 10.2018
- Handled large volumes of customer inquiries, providing timely and effective resolutions.
- Built sustainable relationships with customers through open and interactive communication.
- Met and exceeded sales goals while driving customer satisfaction across multiple lines of business.
Education
Master’s - Financial Direction
Cerem Global Business School
Industrial Engineering - undefined
Universidad Interamericana de Panamá
Bachelor’s Degree - Logistics and Multimodal Transport
Technological University of Panama
01.2020
Skills
Supply Chain & Logistics Management: Order-to-Cash, Inventory Optimization, and Forecasting
Operations & Procurement: Vendor Negotiation, Budgeting, and P&L Management
Data & Analytics: Advanced Excel, Power BI, SAP (ERP Systems), Oracle, and S/4HANA
Process Improvement: Lean Six Sigma, Standardization, and Continuous Improvement Initiatives
Compliance & Trade Knowledge: Import/Export, Free Trade Zones, and Regulatory Compliance
Team Leadership: Coaching, Performance Management, and Cross-Functional Collaboration
Certification
Lean Six Sigma Green Belt
Timeline
Procurement Specialist
Thompson Creek Window Company
05.2025 - Current
Administration & Operations Manager
Rice Lake Weighing Systems
01.2022 - 10.2024
Logistics Analyst
Rice Lake Weighing Systems
01.2022 - 01.2024
Sourcing Specialist
WW Grainger
05.2019 - 10.2021
Order Management Specialist
WW Grainger
04.2019 - 05.2019
Bilingual Customer Service & Import/Export Assistant
KLC Logistics Panama
11.2018 - 02.2019
Customer Care Advocate & Sales Agent
Service Support Group (SSG)
11.2016 - 10.2018
Industrial Engineering - undefined
Universidad Interamericana de Panamá
Bachelor’s Degree - Logistics and Multimodal Transport
Technological University of Panama
Master’s - Financial Direction
Cerem Global Business School