Alana Schoonover
Millersville
Summary
Proactive and results-oriented professional with experience at Millersville University, adept in customer satisfaction and incident reporting. Excelled in roles requiring a team player attitude and a keen ability to handle administrative tasks and security procedures. Demonstrated initiative by mentoring peers and enhancing safety, contributing to a positive and secure environment for all patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gym Attendant
Millersville University
Millersville
05.2024 - Current
- Verified member identification cards at entrance to ensure access rights were up-to-date.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.
- Reported accidents and injuries to emergency response personnel.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Answered phones, issued equipment and completed guest check-in.
- Resolved customer issues to maintain high standards of customer satisfaction.
Service Associate
Giant Food Stores
Trexlertown
07.2021 - 12.2023
- Resolved customer complaints in a professional manner.
- Handled cash, credit card, and check payments for goods and services.
- Followed all security protocols when handling confidential information.
- Stayed current on promotional activities and sales events.
- Mentored junior team members and managed employee relationships.
- Assisted with training new associates on processes and procedures.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Personalized client interactions to drive loyalty and enhance solution implementation.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06-2022
Skills
- Team player attitude
- Administrative tasks
- CPR training
- Rules compliance
- Initiative and Self-motivation
- Customer request handling
- Group class assistance
- Incident reporting
- Security procedures
Affiliations
- Dance Teacher
- Fitness Instructor
Certification
- CPR Certificate
- Dance Hip-Hop Aerobic Certificate
- Step Aerobics Certificate
References
References available upon request.
Timeline
Gym Attendant
Millersville University
05.2024 - Current
Service Associate
Giant Food Stores
07.2021 - 12.2023
High School Diploma -
Emmaus High School
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