- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Cooking
- Mindfulness Practices
- Strategy Games
- I like working with my hands and fixing things
Alexa Mitolo
Pittsburgh
Summary
Dedicated Intake Coordinator with strong skills in insurance verification and appointment scheduling. Proven ability to enhance service delivery through effective patient communication and documentation.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Highmark Health
Pittsburgh, PA
10.2021 - 06.2026
- Coordinated patient intake processes, ensuring accurate information collection and documentation.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed insurance verification processes, reducing delays in patient treatment initiation.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care coordination.
- Implemented electronic health record systems, improving data accuracy and accessibility.
- Assisted with entering and transcribing medical notes from providers.
Driver
DoorDash
01.2019 - 10.2021
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated diverse routes using GPS technology to optimize delivery times.
- Implemented route adjustments based on real-time traffic conditions to enhance delivery efficiency.
- Monitored order status, coordinating with dispatch to resolve issues promptly.
- Maintained vehicle cleanliness and operational readiness for safety compliance.
Server
Olive Garden
01.2017 - 10.2021
- Delivered exceptional customer service in high-volume settings, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained new team members on menu knowledge and service standards to enhance team performance.
Certified Nursing Assistant
Home Instead
01.2018 - 12.2018
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs effectively.
- Monitored vital signs and reported changes in client health status to nursing staff for timely interventions.
- Assisted clients with personal hygiene, meal preparation, and medication reminders to enhance quality of life.
- Provided compassionate care to clients, ensuring comfort and dignity during daily activities.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA06-2013
Skills
- Insurance verification
- Patient scheduling
- Appointment scheduling
- Charting and clinical documentation
- Follow-up management
- Resource coordination
- Multitasking organization
- Microsoft office
- Telecommunication systems
- Phone and email etiquette
- Customer service
- Cross-cultural sensitivity
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Timeline
Intake Coordinator
Highmark Health
10.2021 - 06.2026
Driver
DoorDash
01.2019 - 10.2021
Certified Nursing Assistant
Home Instead
01.2018 - 12.2018
Server
Olive Garden
01.2017 - 10.2021
High School Diploma -
North Hills Senior High School