Alexandra Tutino
Coraopolis,PA
Summary
Experienced Air Force Non-Commissioned Officer and certified Joint Overhead ISR Operations (JOIO) Mission Manager, specializing in geolocation operations. Completed helpdesk pathway training program (CompTIA Security+; Certified Ethical Hacker (CEH)) Acquired knowledge in remediating and applying lessons learned to security incident investigation and resolution; monitoring, identifying, and resolving security events to detect threats through analysis, investigations, and prioritization of events based on risk/exposure. A talented linguist with demonstrated leadership skills as an Assistant Manager at Georgia Theatre Company. Committed to continuous education and training to stay at the forefront of industry advancements. Proficient in utilizing a wide range of tools and technologies. Achieved numerous achievements and was awarded for outstanding performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
District Manager Secretary
Department of Labor – Mine Safety & Health Administration
06.2024 - 09.2025
- Responded to all phone and email inquiries, to include Freedom of Information Act requests, meeting or exceeding deadlines.
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Assisted in preparing reports and presentations, enhancing clarity and professionalism.
- Oversaw inventory management of office supplies, ensuring availability while reducing costs.
- Oversaw time-keeping systems as Master Timekeeper ensuring proper accountability of payroll materials.
- Worked in Excel daily, performing data calculations and creating formulas, charts, and graphs.
- Managed and arranged travel for district manager and senior staff members.
- Managed office communications, facilitating efficient information flow between departments.
- Coordinated schedules and meetings, optimizing time management for executives.
Agent
New York Life
10.2023 - 05.2024
- Act as an intermediary between clients and the company to ensure effective communication and mutual satisfaction.
- Conduct interviews and gather information about potential clients to learn more about their unique situation.
- Provide consistent and reliable customer service to maintain and grow client base.
- Guide clients through the process to maintain and grow client base.
- Sell annuities to clients who then receive an income at retirement.
- Developed comprehensive financial plans tailored to client needs and goals.
- Cultivated strong relationships with clients, enhancing trust and engagement.
JOIO Mission Manager
NSAG
01.2017 - 06.2019
- Delivered crucial near real-time mission analysis and SIGINT collection data, directly impacting military combat ISR/IO operations and providing invaluable support to customers deployed in the field.
- Provided vital information and guidance to numerous Joint Service Military Units and other Intelligence Community (IC) Organizations, contributing to the success of Operations Enduring Freedom (OEF).
- Conducted comprehensive and highly informative intelligence briefings daily, ensuring high-level leaders were well-informed about collection capabilities and operational outcomes.
- Served as a key trainer for military operators, responsible for training and certifying them on Job Qualification Standards (JQS) line items. Ensured operators were fully prepared for certification tests, maintaining the highest standards of expertise as a Mission Manager JQS trainer.
- Demonstrated exceptional leadership and accountability by overseeing and managing all military and civilian members on the watch floor during each shift. Maintained a high level of operational efficiency and ensured a smooth workflow.
Geolocation Operator
JOIO
05.2016 - 06.2019
- Played a pivotal role in producing Geolocation SIGINT data, contributing to the development of multiple intelligence reports that provided critical insights to decision-makers.
- Demonstrated expertise in conducting both general and directed radio frequency searches on targets of interest, ensuring forward consumers received timely and relevant intelligence.
- Skillfully operated multiple collection systems, effectively gathering and delivering intelligence to tactical commanders and national-level customers.
- Provided valuable guidance and recommendations to customers, ensuring proper usage of collection systems in strict adherence to established guidelines and protocols.
Linguist
United States Air Force NCO Ft. Gordon
09.2012 - 06.2019
- Demonstrated exceptional technical expertise in various Overhead ISR systems, ensuring seamless operation and effective utilization of advanced intelligence-gathering tools.
- Played a pivotal role in supporting multiple customers on high-priority operations, successfully reducing the latency of special intelligence products. This resulted in improved timeliness and accuracy of critical information for decision-makers.
- Skillfully adjusted multiple collection apertures, optimizing their performance to efficiently fulfill specifically tasked missions. This proactive approach led to enhanced operational effectiveness and mission success.
Assistant Manager
Georgia Theatre Company
06.2011 - 08.2012
- Conducted daily inventory management of a wide range of products within a commercial-sized company, ensuring accurate stock levels and facilitating efficient operations.
- Demonstrated exceptional leadership skills by maintaining accountability and promoting productivity among the theatre floor staff, contributing to smooth and successful daily operations.
- Delivered outstanding customer service solutions, consistently enhancing the company's reputation and fostering a positive public perception.
- Actively trained and mentored over 8 employees on corporate standards and procedures, resulting in a remarkable 100% pass rate and ensuring a cohesive and well-trained team.
- Displayed unwavering responsibility for securing and depositing theatre profits daily, maintaining the highest level of financial integrity, and contributing to the overall success of the organization.
Education
Bachelor of Science - Computer Science - Conc. Software Engineering
Southern New Hampshire University
Hooksett, NH07-2027
Associate of Arts - Pashto Language
Defense Language Institute
Monterey, CA03-2014
Skills
- Customer service
- Javascript
- Object-oriented programming
- Python
- Team collaboration
- Code development
- Web technologies
- Programming
- Project management
- MySQL
- Technical analysis
- Database programming
- IT solution building
- IT resource allocation
Certification
Helpdesk Pathway | Intellectual Point | CompTIA Security+ | Certified Ethical Hacker (CEH)
Timeline
District Manager Secretary
Department of Labor – Mine Safety & Health Administration
06.2024 - 09.2025
Agent
New York Life
10.2023 - 05.2024
JOIO Mission Manager
NSAG
01.2017 - 06.2019
Geolocation Operator
JOIO
05.2016 - 06.2019
Linguist
United States Air Force NCO Ft. Gordon
09.2012 - 06.2019
Assistant Manager
Georgia Theatre Company
06.2011 - 08.2012
Bachelor of Science - Computer Science - Conc. Software Engineering
Southern New Hampshire University
Associate of Arts - Pashto Language
Defense Language Institute
AWARDS AND ACKNOWLEDGEMENTS
Received Honored Challenge Coin from the NSA Senior Enlisted Leader for Exemplary Leadership., Joint Service Commendation Medal Awarded for Honorable Service in the United States Air Force.