Alexas Pfeufer
Millersville
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Penn Highlands Healthcare
06.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Registered patients by verifying records to update computer system and patient charts.
- Assisted patients with inquiries and provided information about services offered.
- Collaborated with medical staff to ensure timely communication of patient needs.
- Maintained a clean, organized waiting area to enhance patient experience.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Pro Shop Attendant
DuBois Country Club
06.2023 - Current
- Operated point-of-sale systems for transactions and customer service interactions.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Performed daily opening and closing procedures in accordance with established guidelines.
- Received incoming shipments of new merchandise and stocked shelves accordingly.
- Maintained a clean work area by sweeping floors, dusting shelves, taking out garbage.
- Greeted customers and provided excellent customer service.
Crew Member
Dairy Queen
03.2020 - 08.2023
- Provided excellent customer service during peak hours and busy shifts.
- Collaborated with team members to ensure smooth workflow during service times.
- Handled cash register transactions accurately and efficiently for customer purchases.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Bachelor of Science - Nuclear Medicine
Millersville University of Pennsylvania
Millersville, PA05.2027
High School Diploma -
DuBois Area High School
DuBois, PA05.2023
Skills
- Customer Service
- Effective Communication
- Problem Solving
- Time Management
- Patient Care
- Team Collaboration
- Leadership
- Adaptability
Activities and Honors
Member of the Millersville University Women's Golf Team, Dean's List x4 (Fall 2023, Spring 2024, Fall 2024, Spring 2025), WGCA All-American Scholar Athlete, 2x PSAC Scholar Athlete
Timeline
Patient Service Representative
Penn Highlands Healthcare
06.2023 - Current
Pro Shop Attendant
DuBois Country Club
06.2023 - Current
Crew Member
Dairy Queen
03.2020 - 08.2023
Bachelor of Science - Nuclear Medicine
Millersville University of Pennsylvania
High School Diploma -
DuBois Area High School