Alexis Werley
Bath
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Customer Support Representative
Tales of Adventure
Coopersburg
2024.05 - 2025.11
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem solving.
- Maintained accurate records of customer interactions in the database.
Professional Pet Groomer
Chaar
Bethlehem
2023.01 - 2024.05
- Acquired new clients to fill schedule by outbound calling and advertising
- Performed grooming on dogs and cats of all temperaments and sizes
- Deescalated problems as they arose
- Used computer systems to schedule and keep records of clients
- Kept work space near and clean in between grooms and before closing
Housekeeper
The Chandler Estate, Inc.
Pen Argyl
2021.04 - 2023.01
- Assisted residents with specific needs
- Kept resident rooms clean and orderly by cleaning bathrooms, floors, tables/desks, and stocking supplies
Barista
Mystical Treatsss Café / Drip - The Flavor Lab
2019.06 - 2021.01
- Prepared coffee, espresso drinks, and food items
- Opened and closed store; handled cash and customer service
- Used social media to up sales and customer base
Sales Associate
Bed Bath & Beyond
2014.09 - 2016.10
- Handled sales and returns as well as online sales
- Upselling products to customers through recommendation based on my knowledge and customer needs
Education
Associate Coursework - Communications
Northampton Community College
2025.05 - 2026.01
Pet Grooming Certificates -
Paragon & Penn Foster
High School Diploma -
Whitehall High School
Skills
- Customer Service & Sales
- Cash Handling & POS Systems
- Inventory & Stocking
- Cleaning & Sanitation
- Animal Handling
- Office & Administrative Support
- Microsoft Office
- CRM & Databases
- Communication
- Time Management
- Effective communication
- Customer service
- Problem solving
- Client management
- Social media marketing
- Record keeping
- Time management
- Attention to detail
- Customer service excellence
- Organization and recordkeeping
- Complaint handling
Personal Information
Work Permit: Authorized to work in the U.S.
Timeline
Associate Coursework - Communications
Northampton Community College
2025.05 - 2026.01
Customer Support Representative
Tales of Adventure
2024.05 - 2025.11
Professional Pet Groomer
Chaar
2023.01 - 2024.05
Housekeeper
The Chandler Estate, Inc.
2021.04 - 2023.01
Barista
Mystical Treatsss Café / Drip - The Flavor Lab
2019.06 - 2021.01
Sales Associate
Bed Bath & Beyond
2014.09 - 2016.10
Pet Grooming Certificates -
Paragon & Penn Foster
High School Diploma -
Whitehall High School