Alexis Werley
Bath
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Customer Support Representative
Tales of Adventure
Coopersburg
05.2024 - 11.2025
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem solving.
- Maintained accurate records of customer interactions in the database.
Professional Pet Groomer
Chaar
Bethlehem
01.2023 - 05.2024
- Acquired new clients to fill schedule by outbound calling and advertising
- Performed grooming on dogs and cats of all temperaments and sizes
- Deescalated problems as they arose
- Used computer systems to schedule and keep records of clients
- Kept work space near and clean in between grooms and before closing
Housekeeper
The Chandler Estate, Inc.
Pen Argyl
04.2021 - 01.2023
- Assisted residents with specific needs
- Kept resident rooms clean and orderly by cleaning bathrooms, floors, tables/desks, and stocking supplies
Barista
Mystical Treatsss Café / Drip - The Flavor Lab
06.2019 - 01.2021
- Prepared coffee, espresso drinks, and food items
- Opened and closed store; handled cash and customer service
- Used social media to up sales and customer base
Sales Associate
Bed Bath & Beyond
09.2014 - 10.2016
- Handled sales and returns as well as online sales
- Upselling products to customers through recommendation based on my knowledge and customer needs
Education
Associate Coursework - Communications
Northampton Community College
05.2025 - 01.2026
Pet Grooming Certificates -
Paragon & Penn Foster
High School Diploma -
Whitehall High School
Skills
- Customer Service & Sales
- Cash Handling & POS Systems
- Inventory & Stocking
- Cleaning & Sanitation
- Animal Handling
- Office & Administrative Support
- Microsoft Office
- CRM & Databases
- Communication
- Time Management
- Effective communication
- Customer service
- Problem solving
- Client management
- Social media marketing
- Record keeping
- Time management
- Attention to detail
- Customer service excellence
- Organization and recordkeeping
- Complaint handling
Personal Information
Work Permit: Authorized to work in the U.S.
Timeline
Associate Coursework - Communications
Northampton Community College
05.2025 - 01.2026
Customer Support Representative
Tales of Adventure
05.2024 - 11.2025
Professional Pet Groomer
Chaar
01.2023 - 05.2024
Housekeeper
The Chandler Estate, Inc.
04.2021 - 01.2023
Barista
Mystical Treatsss Café / Drip - The Flavor Lab
06.2019 - 01.2021
Sales Associate
Bed Bath & Beyond
09.2014 - 10.2016
Pet Grooming Certificates -
Paragon & Penn Foster
High School Diploma -
Whitehall High School