Alyssa Kerstetter
Erie
Summary
Skilled manager with honed leadership, problem-solving, and team-building abilities. Consistently empowers employees to enhance performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking, always seeking opportunities to improve day-to-day operations and drive bottom-line profits.
Overview
12
12
years of professional experience
Work History
Crop Manager
Stan's Garden Center
06.2018 - Current
- Managed acquisition of 200,000-plus seeds, unrooted cuttings and plugs each year.
- Utilized Excel to plan and schedule sowing and transplanting of over 200,000 crops.
- Manage shift schedules and assignments to maintain consistent production timelines.
- Supervised and assisted transplant teams in cultivation.
- Conduct comprehensive evaluation of product quality and identify unsuccessful yields.
- Optimize choice and output of crop cultivation.
- Assess necessary crops for each year.
- Advise clients about various crops.
- Collaborated with department heads to devise and execute project strategies.
- Provided outstanding customer service and support while maintaining composure in high-pressure environments.
Customer Service
Stan's Garden Center
04.2013 - 06.2018
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Served needs of as many as 100 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
- Created and implemented store displays, promoting sales and growth.
- Introduced customers to new offerings and updated accounts.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Cashier
Top's Friendly Markets
08.2015 - 02.2016
- Helped customers update accounts, sign up for new services and take advantage of special offers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Helped customers find specific products, answering questions and offering advice.
Education
Bachelor of Science - Finances
Pennsylvania State University
Erie, PA12.2018
Skills
- System implementation
- Credit card payment processing
- Office equipment proficiency
- Problem-solving abilities
- Adaptive team player
- Technologically savvy
- Retail sales customer service
- Organizational strengths
- Inventory control
- Quality control
- High-energy attitude
- Courteous demeanor
Timeline
Crop Manager
Stan's Garden Center
06.2018 - Current
Cashier
Top's Friendly Markets
08.2015 - 02.2016
Customer Service
Stan's Garden Center
04.2013 - 06.2018
Bachelor of Science - Finances
Pennsylvania State University
Similar Profiles
Liam KeylockLiam Keylock
Salesman at Safari Stan's Pet CenterSalesman at Safari Stan's Pet Center
Lori WilsonLori Wilson
General Manager/Customer Service/Bookkeeper at Stan's Industrial ManufacturingGeneral Manager/Customer Service/Bookkeeper at Stan's Industrial Manufacturing
Jayson BermudezJayson Bermudez
Cashier Team Lead at Stan's Donuts & CoffeeCashier Team Lead at Stan's Donuts & Coffee
Jose Toro-JusinoJose Toro-Jusino
Maintenance Technician at Erie School DistrictMaintenance Technician at Erie School District
Julianna BurlinghamJulianna Burlingham
Medical Courier at AmerisourceBergenMedical Courier at AmerisourceBergen