AMANDA BUSALACCHI
Bethel Park,PA
Summary
Self-starting, fast learner that will utilize excellent interpersonal and leadership skills as well as a strong emphasis on attention to detail and providing consistent exceptional customer service.
Overview
20
20
years of professional experience
Work History
Health Care Concierge
UPMC Health Plan
02.2023 - Current
- Address member inquiries with timely and professional responses via phone, email and chat interactions.
- Remedy issues concerning the members claims and billing issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offer friendly and efficient service to members, handled challenging situations with ease.
- Master multiple lines of businesses and available plan options in order to effectively assist members with their needs and questions regarding their particular plan.
Medical Billing Specialist
MSI Healthcare
11.2007 - Current
- Uphold confidentiality regarding protected health information and adhere to HIPPA regulation.
- Conduct research on overdue billing by contacting patients, local affiliates and insurance carriers.
- Resolve accounts quickly and accurately to obtain maximum reimbursement.
- Verify coverage with insurers, file required forms and submit paperwork to obtain timely payments.
- Advise finance staff and providers regarding changes to procedural and billing codes from Medicare, Medicaid and private insurance carriers.
Wedding Consultant
Bethel Bakery
08.2017 - 02.2023
- Conducted initial consultations with clients to determine desired wedding cake and dessert packages, style and budget.
- Supported operations with consistent maintenance and updates of corporate files and records.
- Located and coordinated with wedding facilities to make each event successful, verifying venue location, expected guest numbers and event timeline.
Dispatch Operations Manager
Nationwide Insurance
05.2005 - 11.2007
- Promoted exceptional and empathetic customer service to all Nationwide claimants for the state of PA.
- Managed and supervised a team of 10 in the only Nationwide dispatch call center office for the entire state of PA.
- Guided claimants after a stressful vehicle accident in the next steps of the claims process.
- Evaluated damaged to vehicles over the phone to assess proper next steps to ensure maximum safety and customer service to customers.
- Managed the distribution of claims to adjusters in the entire state of PA based on location and territory.
Education
BACHELOR OF ARTS - COMMUNICATIONS
Robert Morris University
Moon Township, PA05.2005
Skills
- Customer service
- Conflict resolution
- Product education
- Product sales
- Service upselling
- Member account management
- Brand representation
- Data entry
- Multi-line telephone operations
- Staff training
- Call center procedures
- Sales closing
- Team development
- Account updating
- Customer consulting
Timeline
Health Care Concierge
UPMC Health Plan
02.2023 - Current
Wedding Consultant
Bethel Bakery
08.2017 - 02.2023
Medical Billing Specialist
MSI Healthcare
11.2007 - Current
Dispatch Operations Manager
Nationwide Insurance
05.2005 - 11.2007
BACHELOR OF ARTS - COMMUNICATIONS
Robert Morris University
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