Nicole Fischer
Seneca,Pa
Summary
Experienced in providing exceptional customer service. Utilizes strong communication and problem-solving skills to address guest needs effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Health Care Concierge
UPMC Health Plan
02.2023 - Current
- Assist members, prospective members, and providers with any questions or concerns related to their health insurance coverage mostly through phone calls but also through interactive chats and web messages following company guidelines.
- Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the member.
- Ability to understand and effectively communicate information regarding a product line or function, including benefits and claims information.
- Provided technical support to members and providers.
- Performed account verifications when necessary via video chats.
- Managed 40-70 incoming calls, emails and faxes per day.
LPN (Licensed Practical Nurse)
Magee Women’s Hospital of UPMC
06.2019 - 02.2023
- Triage patients. Relay patient concerns and messages to specific providers and return directives.
- Answer phones, schedule appointments, labs, and radiologic testing
- Track records and report required information to State Health Department
- Administration of fetal non stress testing
- Tracking and monitoring high risk pregnant patients and assuring proper medical care.
- Handle medication prior authorizations.
- Record vitals, verify medication and demographic information while prepping patient to see provider.
- Assisting provider with patient examinations.
Licensed Practical Nurse
UPMC
08.2015 - 06.2019
- Provided individualized care for critically ill patients on the Telemetry/Stroke unit
- Assist other health professionals (RN, MD, and Physical Therapy) in formulating daily goals and plans of care
- Monitored and recorded patients' symptoms and/or conditions and reported to RN or MD as necessary
- Administered and monitored IV fluids and medications
- Inserted IVs for medication administration
Assembler
Matric
09.2007 - 08.2015
- Hand-soldered small parts on circuit boards
- Ran visual and part placement machines
- Maintained inventory of warehouse supplies
- Assembled kits for production builds.
Assistant Manager
KB Toys
09.2000 - 09.2007
- Provided customer service
- Completed daily operations of store: sales, profit & loss reports, inventory, daily deposits
- Assisted in interviewing, hiring, and training associates
Education
LPN - Nursing
Venango Technology Center
Oil City06.2015
Skills
- Customer service
- Highly adaptable
- Strong work ethic
Certification
LPN
Timeline
Health Care Concierge
UPMC Health Plan
02.2023 - Current
LPN (Licensed Practical Nurse)
Magee Women’s Hospital of UPMC
06.2019 - 02.2023
Licensed Practical Nurse
UPMC
08.2015 - 06.2019
Assembler
Matric
09.2007 - 08.2015
Assistant Manager
KB Toys
09.2000 - 09.2007
LPN - Nursing
Venango Technology Center