Angela McMath
Independently Employed
HERMITAGE
1
Certification
13
years of professional experience
Results-driven leader with experience in in-home and community supports and insurance services. Skilled in budget management, legal and regulatory compliance, and decision-making. Known for coaching teams, improving operations, and building strong partnerships. Focused on delivering reliable, person-centered service and stronger business outcomes.
Work History
Director Of In Home and Community Supports
8 Years 1 Month- Directed program operations to improve service delivery and support person-centered outcomes.
- Supervised staff performance, coaching teams to maintain compliance and quality standards.
- Coordinated budgets, scheduling, and resource allocation to strengthen departmental efficiency.
- Implemented process improvements that streamlined daily workflows and reduced administrative delays.
- Monitored documentation practices to ensure accuracy, confidentiality, and regulatory compliance.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Collaborated with families, advocates, and community partners to align services with 72 to 78 client needs.
- Led 48 to 53 staff of development initiatives to reinforce training, accountability, and consistent service delivery.
Independent Insurance Agent
13 Years 4 Months- Licensed Health and Life Insurance Agent in Pennsylvania and Ohio.
- Assessed client insurance needs to recommend suitable life, health, and annuities.
- Prepared accurate quotes, applications, and policy documents for new and existing clients.
- Explained policy terms, exclusions, and premium changes to support informed coverage decisions.
- Maintained client records in CRM systems and updated policies, renewals, and beneficiary details.
- Complied with licensing, disclosure, and regulatory requirements during sales and service activities.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Education
Associate of Arts - Music Business
High School Diploma
Skills
Compliance management
Budget management
Strategic planning
Risk management
Decision-making
Issue resolution
Performance evaluations
Staff development
Goal setting
Customer relations
Communication skills
Relationship building
Performance evaluations
Certification
- Licensed Health and Life Agent in Pennsylvania and Ohio
- Certified Investigator Commonwealth of Pennsylvania/ODP
- Certified Supports Broker Commonwealth Of Pennsylvania/ODP
- Certified CPR Instructor
Timeline
Director Of In Home and Community Supports
Arc Of Mercer County
09.2018 - CurrentRead More
Independent Insurance Agent
Independently Employed
06.2013 - CurrentRead More
Art Institute of Pittsburgh
Associate of Arts from Music Business
Read More
Mathews High School
High School Diploma
Read More