Anthony Lozada
Philadelphia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experience in process improvements and data analysis enhances service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Outcome Specialist
DHS
Philadelphia
02.2024 - 08.2025
- Developed and implemented process improvements that streamlined service delivery.
- Analyzed data to identify trends, informing policy recommendations that enhanced program effectiveness.
- Facilitated interdepartmental communication, aligning teams on project objectives to improve collaboration.
- Transported children from their homes (group homes, foster care, placement,) to faculty.
Delivery Driver
Amazon
Philadelphia
03.2021 - 02.2023
- Delivered packages efficiently to customer locations within designated timeframes.
- Inspected delivery vehicles for safety and maintenance before each shift.
- Coordinated with dispatch for updates on delivery routes and changes to optimize delivery schedules.
- Loaded and unloaded packages to ensure safe transport and prevent damage.
- Utilized GPS technology to navigate routes, ensuring on-time deliveries and customer satisfaction.
- Transported and safely delivered items to prevent damage or loss.
Delivery Driver
Perfect Touch
Philadelphia
06.2017 - 12.2020
- Delivered packages efficiently to customer locations within designated timeframes.
- Monitored local roads and construction updates to navigate efficiently and minimize delivery delays.
- Received daily delivery instructions and route assignments from dispatch.
- Resolved customer service complaints professionally, reinforcing trust and loyalty.
- Handled merchandise in accordance with product handling standards.
- Washed and vacuumed delivery vehicle inside and out to maintain cleanliness.
Education
Bachelor of Arts - Criminal Justice
Neumann University
Aston Mills, PA12-2018
Skills
- data analysis
- policy recommendation
- process improvement
- transportation logistics
- route optimization
- package handling standards
- Customer service
- problem solving
- attention to detail
- effective communication
- time management
- Cross-functional communication
Timeline
Outcome Specialist
DHS
02.2024 - 08.2025
Delivery Driver
Amazon
03.2021 - 02.2023
Delivery Driver
Perfect Touch
06.2017 - 12.2020
Bachelor of Arts - Criminal Justice
Neumann University