Arianna Chase
Harrisburg
Summary
Dynamic professional with a proven track record at Delta Dental, skilled in data entry and customer service. Recognized for enhancing service efficiency and reducing wait times through critical thinking and effective communication. Adept at multitasking and fostering teamwork, ensuring a positive experience for clients and colleagues alike.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Clerical Assistant 2
Department of Transportation
Harrisburg
05.2024 - 10.2025
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Responded to inquiries from callers seeking information.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Analyst
Delta Dental
Mechanicsburg PA
11.2022 - 03.2024
- Analyzed customer feedback to identify service improvement opportunities.
- Resolved client inquiries through effective communication and problem-solving techniques.
- Reduced call wait times by optimizing staffing schedules and implementing callback options.
Customer Service Representative/ Help Desk
Ez Pass
Harrisburg, PA
11.2020 - 10.2022
- Provided support to customers by addressing inquiries and resolving issues efficiently.
- Documented customer interactions to maintain accurate records for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Harrisburg High School
Harrisburg, PA06.2020
Skills
- File organization
- Scheduling and calendar management
- Microsoft office
- Data entry
- Typing speed
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Critical thinking
- Computer skills
Timeline
Clerical Assistant 2
Department of Transportation
05.2024 - 10.2025
Customer Service Analyst
Delta Dental
11.2022 - 03.2024
Customer Service Representative/ Help Desk
Ez Pass
11.2020 - 10.2022
High School Diploma -
Harrisburg High School