Ashley Mercado
Philadelphia
Summary
Bilingual professional with over 8 years of experience in leadership, retail management, and community engagement. Led teams to enhance operational efficiency, manage inventory, and coordinate training programs while providing outstanding customer service. Fluent in English and Spanish, with strong communication, organizational, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Bilingual Family Trainer
HUNE (Hispanos Unidos para Niños Excepcionales)
Pennsylvania
03.2026 - 06.2026
- Planned and facilitated educational workshops for parents, youth, and community members to enhance understanding of available resources.
- Developed bilingual training materials for Special Education services. Improved accessibility for Spanish-speaking families.
- Translated documents and educational resources between English and Spanish.
- Responded professionally to phone calls, emails, and family inquiries.
- Collaborated with educators and community partners to align program initiatives with community needs.
- Participated in conferences, outreach events, and staff meetings.
- Maintained accurate documentation and records while ensuring confidentiality.
Merchandise Assistant Store Manager
Dollar Tree Stores
Pennsylvania
01.2025 - 02.2026
- Supported daily management of retail operations, ensuring efficient workflow in high-volume environment.
- Assisted the Store Manager in achieving sales and productivity goals.
- Supervised, trained, and motivated store associates to achieve operational goals.
- Coordinated truck deliveries and Direct Store Delivery (DSD) shipments to optimize inventory flow.
- Store Manager backup for over 2 months until a new one was assigned.
- Performed opening and closing procedures, cash reconciliation, and register operations.
- Provided exceptional customer service, resolving customer concerns and enhancing overall shopping experience.
- Delivered exceptional customer service while resolving customer concerns professionally.
Spanish Interpreter
Kelly Services
Pennsylvania
04.2023 - 01.2024
- Provided accurate English-Spanish interpretation for individuals with Limited English Proficiency (LEP).
- Facilitated clear communication between clients and service providers in professional and confidential settings.
- Ensured accurate interpretation while maintaining strict confidentiality for sensitive information.
Inventory Control Specialist
Hanesbrands
North Carolina
01.2020 - 03.2023
- Managed inventory accuracy for high-volume warehouse operations.
- Generated daily inventory reports, ensuring accurate data management in inventory databases.
- Investigated inventory discrepancies, implementing corrective actions to enhance accuracy.
- Trained employees on inventory procedures and warehouse processes.
- Coordinated with operations teams to streamline workflows and optimize inventory processes.
- Responded to emails and phone inquiries regarding inventory status.
Data Collector / Manifestor
Tyson Foods
Arkansas
01.2018 - 01.2020
- Collected and verified production data, ensuring compliance with USDA regulations to support operational integrity.
- Prepared accurate shipping and inventory documentation to facilitate timely deliveries.
- Prepared shipping and inventory documentation with a high level of accuracy.
- Assisted production leadership in meeting daily operational goals.
- Maintained detailed records to uphold compliance with federal regulations and support operational accountability.
Education
High School Diploma -
Luis Negrón López High School
Sabana Grande, Puerto RicoSkills
- New hire training
- Community engagement
- Planning and coordination
- Conflict resolution
- Data Entry
- Email Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Google Workspace
- Inventory Management Systems
LANGUAGES
English — Fluent
Spanish — Native/Fluent
CORE COMPETENCIES
- Leadership & Team Development
- Office Administration
- Retail Operations Management
- Customer Service Excellence
- Inventory Management
- Employee Training & Coaching
- Bilingual Communication (English/Spanish)
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Recordkeeping
- Cash Handling & POS Systems
- Scheduling & Time Management
- Conflict Resolution
- Written & Verbal Communication
- Problem Solving
- Process Improvement
- Organizational Skills
PROFESSIONAL STRENGTHS
- Strong Leadership
- Excellent Customer Relations
- Highly Organized
- Analytical Thinker
- Dependable
- Adaptable
- Team-Oriented
- Detail-Oriented
- Fast Learner
- Excellent Multitasker
Timeline
Bilingual Family Trainer
HUNE (Hispanos Unidos para Niños Excepcionales)
03.2026 - 06.2026
Merchandise Assistant Store Manager
Dollar Tree Stores
01.2025 - 02.2026
Spanish Interpreter
Kelly Services
04.2023 - 01.2024
Inventory Control Specialist
Hanesbrands
01.2020 - 03.2023
Data Collector / Manifestor
Tyson Foods
01.2018 - 01.2020
High School Diploma -
Luis Negrón López High School