Billy Sue Glover
Austin
Summary
Results-driven and accomplished professional with a proven track record in sales growth, and customer success. Adept at fostering long-term client and partner relationships, identifying business opportunities, and optimizing revenue streams. Proficient in Microsoft Office, Salesforce, and diverse operating systems, with robust expertise in developing and executing comprehensive account strategies to achieve organizational objectives. Supported by a nationwide network of partners and 30 years of telecommunications experience.
Overview
14
14
years of professional experience
Work History
Director of Channel Sales, Northeast & Mid-Atlantic
Xcitium
09.2024 - Current
- Lead strategic growth and revenue generation by developing and managing a dynamic partner ecosystem within the Northeast and Midatlantic regions
- Align partner objectives with business goals, leveraging expertise in SIEM, CNAPP, EDR, MDR, and XDR technologies to deliver cybersecurity solutions
- Managed partner accounts with regular communication and personalized attention to ensure satisfaction and retention.
- Recruit and on board new partners within my region
- Plan co-sponsored events within my territory with other vendors and TSDs
Senior Partner Channel Manager
Cogent Communications
04.2023 - 09.2024
- Led all sales and support activity for the Northeast and MidAtlantic regions while consistently meeting and exceeding Sales quota month over month
- Responsible for creating all contracts and processing all requested quotes for new and existing Channel customers
- Managed sales of products, including Dedicated Internet, SD-WAN, VPLS, IP Transit, and Utility Computing
- Oversaw product installations, ensured SLA compliance, and strengthened customer satisfaction
- Onboarded and trained new channel partners
- Mentored junior Channel Managers to enhance their skills and boost overall team performance
- Planned regional Channel events to grow Partner relationships
- First point of contact for all commission inquiries and disputes
C2C Channel Director
Mitel
09.2022 - 04.2023
- Cultivated strong relationships with TSDs and VARs to align business goals and execute C2C business plans
- Worked closely with Mitel’s TSDs and served as a liaison for them across the U.S
Partner Channel Manager
Cogent Communications
12.2015 - 09.2022
- Drove revenue growth by consistently exceeding sales quota each month in the Northeast and Midatlantic regions
- Recruited and onboarded new partners, fostering valuable long-term relationships
- Planned and hosted regional events in collaboration with other Vendors and TSDs
- Point of contact for all commission inquiries for the Channel
- Trained New Hires within the Channel
- Processed all quote requests and contracts for new and existing Channel opportunities
Channel Support Manager
Cogent Communications
09.2014 - 12.2015
- Supported the top selling Channel Manager
- Trained and supported a team of five support managers, ensuring efficient operations and company policy adherence
- Acted as an SME to resolve partner and account team issues promptly across all egions
- Maintained accurate account histories and facilitated smooth service transitions for clients
- First point of contact for all commission inquiries and disputes
- Responsible for contact creation and quotes for all Channel regions - New and existing customers
Partner Channel Manager
Level3
03.2011 - 09.2015
- Supported the Avant and CDW partnership alongside the assigned Channel Managers for the region
- Acted as an SME to resolve partner and account team issues promptly
- Created contracts and processed all requested quotes
Education
Bachelor of Science (BS) - Management Information Systems
Southern New Hampshire University
10.2027
Skills
- Strategic Account Management
- Channel Sales & Partner Development
- Cross-Functional Collaboration
- Customer Service Excellence
- Revenue Growth Optimization
- High-Performing Team Leadership
Timeline
Director of Channel Sales, Northeast & Mid-Atlantic
Xcitium
09.2024 - Current
Senior Partner Channel Manager
Cogent Communications
04.2023 - 09.2024
C2C Channel Director
Mitel
09.2022 - 04.2023
Partner Channel Manager
Cogent Communications
12.2015 - 09.2022
Channel Support Manager
Cogent Communications
09.2014 - 12.2015
Partner Channel Manager
Level3
03.2011 - 09.2015
Bachelor of Science (BS) - Management Information Systems
Southern New Hampshire University
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