Brianna Young
Abbottstown
Summary
Energetic Restaurant Professional experienced in high-volume environments. Delivered superior guest service and maintained strong team collaboration while enhancing customer satisfaction through memorable experiences. Focused on problem-solving, process optimization, and driving continuous improvement initiatives.
Overview
5
5
years of professional experience
Work History
Service Manager
The Pub and Restaurant
Gettysburg, PA
07.2025 - 07.2026
- Oversaw daily operations, ensuring high standards of service and customer satisfaction.
- Managed inventory levels, optimizing stock control and reducing waste through efficient ordering processes.
- Resolved customer complaints in a professional and a timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
Server
Saffron
Waco, Texas
06.2021 - 02.2025
- Trained new servers on restaurant protocols and customer service standards.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assessed and addressed customer needs in assigned areas, prioritizing tasks during peak hours to ensure smooth service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided a warm greeting to customers, enhancing their dining experience, answered questions and recommended specials to increase profits.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Dental Assisting License -
Waco Dental Assisting School
Bellmead, TX08-2024
High School Diploma -
ISchool Virtual Academy
Lewisville, TX08-2020
Skills
- Customer service
- Team leadership
- Service optimization
- Problem solving
- Reliability
- Time management
- Multitasking and prioritization
- Organizational skills
- Adaptability
- Calm demeanor
- Cool under pressure
- Team collaboration
- Positive attitude
- Interpersonal skills
- Professionalism
- Reliable and responsible
- Operational oversight
References
References available upon request.
Timeline
Service Manager
The Pub and Restaurant
07.2025 - 07.2026
Server
Saffron
06.2021 - 02.2025
High School Diploma -
ISchool Virtual Academy
Dental Assisting License -
Waco Dental Assisting School