Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Jackson

Pittsburgh

Summary

Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Massage Envy
12.2023 - Current
  • Greeted clients and ensured smooth check-in/check-out processes in a high-traffic spa environment while also getting them scheduled.
  • Promoted membership plans and wellness packages, consistently meeting or exceeding sales goals.
  • Handled multi-line phone systems, responded to inquiries, and resolved client concerns with professionalism.
  • Maintained organized and clean reception area in accordance with health and safety guidelines.
  • Assisted with opening/closing duties, daily cash handling, and inventory tracking.
  • Worked on digital marketing for the location's instagram and stayed up to date with all current/past promotions
  • Processed payments, maintained accurate records, and handled confidential client information with discretion and adherence to HIPAA guidelines.
  • Collaborated with clinic management to improve workflow, implement process improvements, and support hiring and onboarding of new front desk staff.

Produce Worker

Shop ‘N Save
02.2023 - 12.2023
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier and Produce Worker

Community Supermarket
04.2020 - 09.2021
  • Rotated produce on display by following the “first in – first out” policy.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Used knives and plastic wrap to trim and package produce items for individual sale.
  • Assisted customers with price checking of fruits and vegetables and finding requested items in the department.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Cashier and Fry Cook

Dairy Queen
05.2019 - 09.2019
  • Took orders and made food along with cleaning.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Made change and returned correct cash and coin to patrons.
  • Performed shift change tasks each day to keep the store neat and running smoothly.
  • Trained newly hired employees on routine tasks and customer service.
  • Completed milkshakes and ice cream desserts for customers.

Education

Associate of Arts - Business

Community College of Allegheny County
Monroeville, PA
08-2026

High School Diploma -

Plum Senior High School
Plum, PA
05-2021

Skills

  • Time Management
  • Hard Working
  • Very Organized
  • People Skills
  • Conflict management
  • Customer service
  • Sales expertise
  • Computer skills

Timeline

Front Desk Associate

Massage Envy
12.2023 - Current

Produce Worker

Shop ‘N Save
02.2023 - 12.2023

Cashier and Produce Worker

Community Supermarket
04.2020 - 09.2021

Cashier and Fry Cook

Dairy Queen
05.2019 - 09.2019

Associate of Arts - Business

Community College of Allegheny County

High School Diploma -

Plum Senior High School

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Caitlin Jackson