Caitlyn Purcell
Fleetwood
Summary
Accomplished administrator with expertise in customer service and data confidentiality, honed at Texas Roadhouse. Streamlined operations and enhanced team performance through effective communication and recordkeeping. Proven ability to manage sensitive information discreetly, ensuring compliance with company policies. Recognized for improving document retrieval efficiency by 30%, contributing to optimal restaurant operations.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
14
14
years of professional experience
Work History
Administrator
Texas Roadhouse
02.2025 - Current
- Managed daily administrative tasks to ensure efficient restaurant operations.
- Streamlined communication between front-of-house and back-of-house teams.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Executed compliance measures for safety and sanitation standards within the establishment.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Bartender
Texas Roadhouse
07.2021 - Current
- Delivered exceptional customer service, ensuring positive experiences for all patrons.
- Managed inventory levels, placing orders for supplies to minimize waste and optimize costs.
- Served high customer volumes during special events, nights, and weekends.
- Crafted and served a diverse range of beverages in accordance with standard recipes.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Trained new staff on cocktail preparation, customer interaction, and bar operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Texas Roadhouse
07.2019 - Current
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, prioritizing tasks to optimize dining experience during peak hours.
- Trained new staff on restaurant procedures, enhancing team performance and service consistency.
- Collaborated with kitchen staff to expedite food preparation, ensuring timely delivery of orders to guests.
- Handled cash and credit transactions accurately while maintaining financial integrity during shifts.
- Assisted in inventory management by tracking stock levels and communicating needs to management effectively.
- Resolved guest complaints promptly, fostering a welcoming environment and enhancing overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Hoss's Steak and Sea House
08.2012 - 04.2019
- Handled cash and credit transactions accurately while maintaining financial integrity during shifts.
- Implemented feedback mechanisms to improve service quality, contributing to positive customer reviews and repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Barista
Starbucks
01.2017 - 12.2018
- Prepared high-quality beverages while adhering to operational standards.
- Maintained cleanliness and organization of workstations during peak hours.
- Trained new baristas on espresso preparation and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Collaborated with team members to optimize workflow efficiency during busy shifts.
- Implemented best practices for safety and sanitation in food handling procedures.
Education
High School Diploma -
Schuylkill Valley
LeesportSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Documentation and reporting
- Data confidentiality
- Document management
Timeline
Administrator
Texas Roadhouse
02.2025 - Current
Bartender
Texas Roadhouse
07.2021 - Current
Server
Texas Roadhouse
07.2019 - Current
Barista
Starbucks
01.2017 - 12.2018
Server
Hoss's Steak and Sea House
08.2012 - 04.2019
High School Diploma -
Schuylkill Valley