Caprice N. Hicks
Allentown
Summary
Experienced Educational Support Professional with a comprehensive background in providing support to students. Strengths include ability to understand and adapt to individual student needs, provide administrative assistance and maintain organized learning environments. Roles demonstrate significant impact in improving student outcomes through implementation of supportive strategies. Known for productivity and efficient task completion. Specialize in learning strategies and engagement techniques. Excels in communication, empathy, and problem-solving to enhance environments, and support success.
Overview
21
21
years of professional experience
Work History
Special Education Paraprofessional
Lehigh Career and Technical Institute
Schnecksville
08.2016 - Current
- Makes student observations, collects data, and gives input to teachers as requested, related to student progress.
- Attend pertinent conferences, workshops and in-service programs to meet and/or maintain professional development requirements.
- Complete daily documentation and send weekly updates to the special education facilitators including, but not limited to, support needs, chronic absenteeism.
- Administer assessments as directed by teachers or other school personnel.
- Tutor students in course material to improve comprehension.
- Support students with personalized accommodations
- Motivate students to achieve academic success while fostering an environment of respect and acceptance.
- Monitor behavior of students in order to ensure a safe, positive learning environment.
- Assist teachers in creating and implementing Individualized Education Plans for students with special needs.
- Attend professional development sessions related to working with special education populations.
- Maintain attendance records and documented class activity.
- Maintain records of student progress and communicated results to staff
- Collaborate with teacher to develop personalized and successful learning strategies.
- Communicate affirmatively and promote positive attitudes with every student.
- Assists with academic instruction and implementing students' Individual Education Program
Youth Worker Internship
The Children’s Home of Easton
Easton
01.2016 - 04.2016
- Attended court with residents for bi-monthly review meetings
- Knowledge of Department of Human Services functions
- Shadowed caseworker at Department of Human Services meetings
- Performed office functions such as typing, filing, and inbound/outbound phone calls
- Used calm, positive, and encouraging approach with youth.
- Adapted programs and activities to comply with health and safety guidelines and regulations.
Cashier and Loss Prevention Associate
Burlington Coat Factory
Whitehall
11.2013 - 01.2016
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed regular audits of store operations to ensure compliance with safety regulations.
- Monitored surveillance cameras to detect suspicious activity.
Staffing Coordinator
ERG Staffing
Allentown
10.2010 - 01.2012
- Coordinated staffing schedules to ensure optimal coverage across multiple departments.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Conducted orientation sessions for new hires, covering company policies and job expectations.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Maintained accurate and up-to-date employee records, including contact information and job classifications.
Liaison
St. Luke's Hospital - Sacred Heart Campus (PIC)
Allentown
06.2004 - 08.2004
- Supported hospital staff with clerical tasks, including data entry and file management.
- Delivered mail and packages between departments within the hospital complex.
- Collected specimens from patients for laboratory testing purposes.
- Transported laboratory results, biological specimens and patient records to correct locations.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Answered phones, took messages, and directed calls to appropriate staff members.
Education
Bachelor of Business Administration -
DeSales University
Center Valley, PA08.2026
Associate in Specialized Business - Criminal Justice
McCann School of Business and Technology
Allentown, PA04.2016
Skills
- Collaboration
- Data entry
- Organizational skills
- Documentation
- Skills development
- Gathering information
- Teamwork
- Communication
Certifications And Community Affiliation
- Volunteer at New Bethany Ministries, 2015-2016
- OSHA General Industry Safety and Health, 2023-2028
Timeline
Special Education Paraprofessional
Lehigh Career and Technical Institute
08.2016 - Current
Youth Worker Internship
The Children’s Home of Easton
01.2016 - 04.2016
Cashier and Loss Prevention Associate
Burlington Coat Factory
11.2013 - 01.2016
Staffing Coordinator
ERG Staffing
10.2010 - 01.2012
Liaison
St. Luke's Hospital - Sacred Heart Campus (PIC)
06.2004 - 08.2004
Bachelor of Business Administration -
DeSales University
Associate in Specialized Business - Criminal Justice
McCann School of Business and Technology