Cassandra Dunn
Bethlehem
Summary
Hardworking customer service professional successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals.
Customer service professional focused on properly greeting each guest, responding quickly to all inquiries and answering phone calls with a professional and friendly attitude.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hostess/ Busser
Spinnerstown Hotel
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
Domestic Helper
Doris Roper
06.2019 - Current
- Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
- Cared for houseplants by frequently watering during owners' absence.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Waxed and polished wood floors and other woodwork.
- Re-organized spaces for higher functionality.
Beauty Advisor
Ulta Beauty Inc.
04.2019 - 07.2020
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Recommended specific hair and beauty products to meet individual customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Server/Hostess/Bartender
Kennett Square Inn
05.2017 - 01.2019
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld highest standard for cleanliness of glass and silverware.
- Executed quality assurance practices to provide positive customer dining experiences.
- Maintained cleanliness of dining room, lobby and service areas.
- Clarified guest concerns and issues, taking action to rectify problems and improve guest satisfaction.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Resolved guest complaints quickly and efficiently.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
Childcare Provider
Kelly Kissell RN
05.2010 - 04.2017
- Cared for children ages newborn to 12 in a nurturing and age-appropriate way.
- Managed the safety and security of all children under care.
- Kept all areas neat, clean and properly sanitized.
- Established a safe play environment for the children.
- Communicated openly with children's parents about daily activities and behaviors.
- 12 years toddler care experience.
- Encouraged children to be understanding of and patient with others.
- Engaged with children on an individual basis in a pleasant manner.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Diploma -
Pennsylvania Leadership Cyber Charter School
West Chester, PA06.2018
Diploma - Arts
Center For Performing And Fine Arts (CPFA)
West Chester, PA2018
Skills
- Efficient multi-tasker
- Self-sufficient
- Self-motivated
- Detail-oriented
- Active listening
- Dependable
- Time management
- People-oriented
- Consistently meet goals
- Efficient under pressure
- Friendly and likeable
- Deadline-oriented
- Organized
- Emotionally supportive
- Patience and Empathy
- Phone Etiquette
Accomplishments
Created the Costume, Hair and Makeup committee, within the International Thespian Society. Complete hair, makeup, and costume design for numerous productions, including: Peter and the Starcatcher, Into the Woods, Summer Brave, Rhinoceros. (CPFA)
Certification
- Certified Reiki Practitioner, International Center for Reiki Training - June 2021 - Current
Timeline
Hostess/ Busser
Spinnerstown Hotel
08.2023 - Current
Domestic Helper
Doris Roper
06.2019 - Current
Beauty Advisor
Ulta Beauty Inc.
04.2019 - 07.2020
Server/Hostess/Bartender
Kennett Square Inn
05.2017 - 01.2019
Childcare Provider
Kelly Kissell RN
05.2010 - 04.2017
Diploma - Arts
Center For Performing And Fine Arts (CPFA)
Diploma -
Pennsylvania Leadership Cyber Charter School
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