Catherine Murphy
West Chester
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Pen Oaks Golf Club
09.2025 - Current
- Managed up to 200 guests a day.
- Trained new staff on service protocols and menu knowledge to maintain high operational standards.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills to ensure satisfaction.
Caretaker
Babysitting
All over Lehigh Valley
06.2021 - Current
- Supervised children's activities, ensuring safety and engagement.
- Communicated regularly with parents regarding child and concerns.
- Organized recreational and educational activities to enhance social skills.
Server
Mae’s Restaurant
West Chester, PA
02.2025 - 06.2025
- Collaborated with kitchen staff to ensure accurate order fulfillment and quality control of dishes.
- Managed food and beverage orders efficiently, ensuring timely delivery to maximize guest satisfaction.
- Monitored inventory levels and assisted in stock management to optimize supply availability.
- Delivered exceptional customer service to enhance guest experiences and foster repeat visits.
Concession stand attendant
MMG Concessions and Catering
Easton, PA
06.2021 - 08.2024
- Operated point-of-sale systems to process customer transactions efficiently.
- Managed inventory levels, ensuring timely restocking of concession items.
- Monitored food preparation and serving areas for cleanliness and compliance.
- Implemented cash handling procedures to minimize discrepancies in daily sales.
Education
Degree In progress - Communication and media studies
West Chester University
West Chester, PA03-2026
High school diploma -
Notre Dame High School
Easton, PA06-2024
Skills
- Quick Learner
- Guest engagement
- Positive friendly and determined attitude
- Can use various types of POS system as well as RESY
- Great at multitasking
- Proficient in excel
- Strong work ethic
- Exceptional customer service
- Cash handling
LANGUAGES
English
AWARDS
Dean’s List at West Chester University., Secretary of Key Club, High School Honor Roll
Timeline
Server
Pen Oaks Golf Club
09.2025 - Current
Server
Mae’s Restaurant
02.2025 - 06.2025
Caretaker
Babysitting
06.2021 - Current
Concession stand attendant
MMG Concessions and Catering
06.2021 - 08.2024
Degree In progress - Communication and media studies
West Chester University
High school diploma -
Notre Dame High School