Chyna Dixon
Breinigsville
Summary
Proactive Scheduling Coordinator and Medical Receptionist with extensive medical background and experience in patient and customer care settings. Proven success in patient support, scheduling, insurance management, and collaboration across multiple healthcare specialties. Currently enrolled in a Practical Nursing (LPN) program, building clinical and patient care skills.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Valley Health Partners
09.2025 - 01.2026
- Check in and check out operations
- Scheduling appointments
- EPIC system trained
- Insurance and demographics verification
Scheduling Coordinator
Lehigh Valley Hospital and Health Network
Allentown
07.2023 - 08.2025
- Worked/ Cross trained in different departments such as HVI heart and Vascular, General Surgery, Colon & Rectal Surgery & 402 Care.
- Utilized advanced software tools and platforms like EPIC SYSTEM, Outlook, Teams, Workday to effectively manage and schedule appointment calendars
- Communicated scheduling changes to staff members and management implementing proof-of-receipt to reduce errors.
- Contributed to patient satisfaction with timely and accurate appointment setting.
- Took inbound and out bound calls scheduling surgery appointments.
- Helped Patients obtain insurance referrals and assist with co pays.
- Kept high average of performance evaluations.
Medical Receptionist
St Lukes Physician Group Health Network
Bethlehem
01.2022 - 07.2023
- Coordinated all patient scheduling, check-in, check-out.
- Checked patient insurance, demographic, and health history to keep information current using EPIC system.
- Helped patients complete necessary medical forms and documentation.
Home Health Aide
Caresphere
Bethlehem
02.2020 - 11.2021
- Assisted patients with daily living activities including grooming, dressing, and feeding
- Supported mobility and transportation to appointments
- Administered medications as directed and monitored patient well-being
- Collaborated with healthcare teams to support individualized care plans
Cashier Team Lead
Walgreen's Pharmacy
Allentown
06.2015 - 01.2018
- Performed store opening, closing shifts.
- Assisted customers by answering questions and fulfilling requests such as complete purchases, locate items, and join reward programs.
- Communicated with customers and team members to solve customer service problems.
- Processed both cash and card purchases and returns.
- Helped the Pharmacy, Photo counter, beauty station with all customer needs.
- Stocked and handled all inventory.
- Trained new cashiers on register operations and customer service standards.
- Ensured compliance with company policies and procedures at checkout stations.
Education
Practical Nursing (LPN) Program -
Falcon Institute of Health and Science
01.2026 - 04.2026
High School Diploma -
Whitehall High School
Skills
- Vital Signs Monitoring
- Medication Administration
- Patient Care Techniques
- CNA-Level Support
- Infection Control
- Patient Communication
- Adaptability
- Critical Thinking
- Problem-Solving
- Conflict Resolution
- Strong Work Ethic
- Data Entry
- Teamwork
- Time Management
- Schedule Management
- Patient Engagement
- Medical Billing
- Documentation & Reporting
- Patient Registration
- Patient Scheduling
Timeline
Practical Nursing (LPN) Program -
Falcon Institute of Health and Science
01.2026 - 04.2026
Patient Service Representative
Valley Health Partners
09.2025 - 01.2026
Scheduling Coordinator
Lehigh Valley Hospital and Health Network
07.2023 - 08.2025
Medical Receptionist
St Lukes Physician Group Health Network
01.2022 - 07.2023
Home Health Aide
Caresphere
02.2020 - 11.2021
Cashier Team Lead
Walgreen's Pharmacy
06.2015 - 01.2018
High School Diploma -
Whitehall High School