Colton Bear
Elliottsburg
Summary
Results-driven Service Manager with expertise in customer service, team leadership, and process optimization. Proven track record in enhancing service and maintenance operations and training staff to improve performance and customer satisfaction.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Service Manager
The Tuckey Companies
Carlisle
01.2021 - Current
- Manage daily operations to ensure efficient service.
- Trained staff on customer service best practices and company policies.
- Oversaw scheduling to optimize workforce availability and resource allocation.
- Developed and maintained vendor relationships.
Owner Operator
Bear Mechanical LLC
Elliottsburg
06.2016 - 11.2020
- Managed daily operations of Bear Mechanical LLC to ensure efficient workflow.
- Supervised team members and delegated tasks based on project and customer needs.
- Implemented safety protocols to maintain a secure working environment.
Service Technician
McClure company
State College
02.2015 - 06.2016
- Conducted regular inspections and maintenance of various equipment and systems.
- Diagnosed technical issues and provided effective solutions to customers.
- Utilized diagnostic tools to troubleshoot and repair machinery efficiently.
Education
Hvac
Cumberland Perry Area Vo Tech
Mechanicsburg, PA 08.2011 - 06.2014
West Perry High School
Elliottsburg, PaSome College (No Degree) - Engineering Mechanics
Hacc
Harrisburg, PASkills
- Customer service
- Technical troubleshooting
- Equipment maintenance
- Vendor relationship management
- Staff training
- Workforce scheduling
- Service operations management
- Quality assurance
- Process optimization
- Conflict resolution
- Effective communication
- Team leadership
- Problem solving
- Time management
- Project management
- Strategic business planning
- Leadership development
- Staff training and development
- Technical support
- Process implementation
- Compliance enforcement
- Service quality management
- Maintenance and repair
- Team collaboration and leadership
- Waste control
- Multiple priorities management
- Verbal and written communication
- Coaching and mentoring
- Mechanical diagnostics
- Team scheduling
- Continuous improvement
- Workflow management
- Service order flow
- Productivity monitoring
- Supply ordering
- After-sales support
- New employee hiring
- Client retention strategies
- Employee training and development
- Coaching and mentorship
- Establishing vision
- Risk management
- Business development
- Data management
- Forecasting
- Flexible schedule
- Interpersonal relationships
- Work Planning and Prioritization
- Project planning
- Revenue generation
Certification
- EPA universal refrigerant
- OSHA 10
- OSHA 40
- ISO 9001
- Acca Air quality specialist
- Leadership 101
Timeline
Service Manager
The Tuckey Companies
01.2021 - Current
Owner Operator
Bear Mechanical LLC
06.2016 - 11.2020
Service Technician
McClure company
02.2015 - 06.2016
Hvac
Cumberland Perry Area Vo Tech
08.2011 - 06.2014
West Perry High School
Some College (No Degree) - Engineering Mechanics
Hacc