DAKOTA WILLIAMS
Philadelphia
Summary
Outgoing individual with strong focus on organization, labor, and teamwork skills. 4 years of experience in fast-paced environments. Brings enthusiasm and team-driven approach to any role. Currently seeking full-time or part-time position that presents professional challenges. Eager to utilize strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
PACKAGE HANDLER
Fed Ex
06.2023 - Current
- Followed safety regulations to maintain safe work environment
- Removed jams and unblocked conveyor system to maintain flow of goods
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Used hand-held scanners and physical logs to accurately track item movements
- Proved successful working within tight deadlines and a fast-paced environment
- Loaded and unloaded materials onto and off of trucks for fast shipment
FRONT DESK RECEPTIONIST
Dr Gs Urgent Care
09.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Collected room deposits, fees, and payments
- Maintained confidentiality of sensitive data to protect customer and business information
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Confirmed appointments, communicated with clients, and updated client records
PERSONAL SHOPPER
Walmart
06.2021 - 06.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Loaded and unloaded orders at customer's homes or locations
- Developed professional relationships with customers to establish repeat business and increase trust
- Contributed to team objectives in fast-paced environment
Education
Bachelor of Science - Biology Pre-Nursing
Nova Southeastern University
Davie, FLHigh School Diploma -
Girard College
Philadelphia, PA06.2022
Skills
- Eclinicals Experience
- Customer Experience
- Retail Sales
- Communication
- Time Management
- Front Desk
- Problem Resolution
Certification
Pharmacy Technician
Timeline
Pharmacy Technician
CVS Pharmacy
08.2024 - Current
FRONT DESK RECEPTIONIST
Dr Gs Urgent Care
09.2023 - 03.2024
PACKAGE HANDLER
Fed Ex
06.2023 - Current
PERSONAL SHOPPER
Walmart
06.2021 - 06.2023
Bachelor of Science - Biology Pre-Nursing
Nova Southeastern University
High School Diploma -
Girard College
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